Technical Coach Lead

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Provide timely, accurate technical support to claim processors, helping teams resolve questions and apply claim processes with consistency. • Coach individuals and groups through claim complexities, reinforcing technical knowledge, critical thinking, and sound decision-making. • Deliver training for new or updated claim information, including audit support, on-the-job training, and targeted refreshers. • Use Service Quality Review Meeting insights, quality trends, and root-cause analysis to identify barriers and recommend practical improvements. • Partner with supervisors, team members, and onshore/offshore stakeholders to improve quality results, strengthen service outcomes, and support team engagement. • Help drive process improvements that enhance claim accuracy, reduce rework, and support a positive experience for internal partners and external customers.

🎯 Requirements

• High School Diploma or G.E.D. • 2+ years of technical claim processing experience, including technical knowledge and application of SHS. • Current performance that meets or exceeds key performance indicator metrics. • Strong knowledge of claim processing tools and resources, with the ability to apply them to accurate claim resolution. • Customer-focused mindset with the ability to support internal partners and external customers with professionalism and care. • Strong problem-solving, critical thinking, communication, and presentation skills. • Demonstrated ability to teach, coach, and support others through a variety of claim scenarios and process needs. • Ability to work effectively with team members and stakeholders across office, remote, onshore, and offshore environments.

🏖️ Benefits

• medical • vision • dental • well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • minimum of 18 days of paid time off per year • paid holidays • leaves of absence