Claims Technical Director – Casualty, Auto Liability

🕒 August 27

🌽 Illinois, New York, +3 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ⚔️ Virginia – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 29%

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is a U. S. -based insurance company that provides personal and commercial insurance products and services. Hanover offers individual lines such as home, auto, motorcycle, umbrella, condominium, renters, and specialty coverages (collector cars, watercraft, valuable items), as well as comprehensive business products including business owner’s policies, commercial auto, workers' compensation, management liability, cyber, professional liability, property, surety, and industry-specific coverages for construction, healthcare, life sciences, retail, and more. The company supports customers and agents with claims services, policy management tools, educational resources, risk solutions, and an agent/broker distribution network. Hanover emphasizes customer service, preparedness resources, corporate responsibility, and agent support.

📋 Description

• Serve as a senior technical resource and subject matter expert for complex casualty claims, including auto bodily injury, general liability, premises liability, products liability, and high-exposure lawsuits • Collaborate with and coach core liability claim handlers on claims meeting defined complexity criteria • Conduct detailed technical reviews of claim files to ensure thorough investigation, accurate liability assessment, and effective litigation strategies • Identify claim trends and improve performance • Provide guidance on coverage analysis, damages evaluation, and exposure assessment • Support claim handlers throughout complex claim lifecycles, including investigation, evaluation, reserving, litigation management, and resolution strategy • Ensure thorough fact-gathering and documentation • Advise on case valuation strategies and exposure analysis • Recommend reserve adequacy and adjustments based on claim developments • Partner with defense counsel and assess legal strategies • Guide negotiation approaches and settlement decisions • Develop core liability claim handlers through roundtables, one-on-one coaching, claim and litigation strategy collaboration, and role modeling • Assess and communicate claim handler progress and readiness for advanced roles • Deliver feedback, training, and claims trend insights • Partner with Casualty Claims leadership to identify risk trends, operational opportunities, and process improvements • Assist in shaping claims handling strategies, policies, and standards across the casualty organization

🎯 Requirements

• 10+ years of casualty claims experience, including complex, high-severity, and litigated liability claims • Management experience is a plus • Bachelor’s degree or equivalent experience required • CPCU, AIC, SCLA, JD, or similar credentials are a plus • Expertise in coverage analysis, investigation strategy, litigation management, and negotiation with high-severity exposures • Strategic decision-making skills with a history of consistent quality, accurate reserving, and outcome optimization • Ability to influence without authority • Strong communication and collaboration skills • Ability to turn complex facts into clear direction • Ability to coach, mentor, and influence claim handlers of varying experience levels • Executive presence and ability to operate effectively in a matrixed claims environment

🏖️ Benefits

• Fully remote or hybrid work arrangement • Exempt, full-time position

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