Financial Ops – Agency Licensing Coordinator

🔥 6 minutes ago

🍂 Massachusetts, Michigan – Remote

🍂 Massachusetts – Remote 🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

🔥 Funding within the last year

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is a U. S. -based insurance company that provides personal and commercial insurance products and services. Hanover offers individual lines such as home, auto, motorcycle, umbrella, condominium, renters, and specialty coverages (collector cars, watercraft, valuable items), as well as comprehensive business products including business owner’s policies, commercial auto, workers' compensation, management liability, cyber, professional liability, property, surety, and industry-specific coverages for construction, healthcare, life sciences, retail, and more. The company supports customers and agents with claims services, policy management tools, educational resources, risk solutions, and an agent/broker distribution network. Hanover emphasizes customer service, preparedness resources, corporate responsibility, and agent support.

📋 Description

• Manage on-boarding process of new agencies, through clarification of agency production codes, license verification, contracts, internal systems updates, and communication throughout events • Maintain working knowledge of licensing and appointment laws/regulations and promote best practices to ensure compliance • Collaborate with Hanover Sales teams on agency mergers and acquisitions, identifying solutions to ensure transition is seamless and business transferred without interruption. • Clarify intent of requests and present trade-offs due to systems or compliance limitations. • Updates agency and producer information into licensing system, SIRCON’s Producer Manager. initiates appointments to states in areas the vendor doesn’t support • Creates and troubleshoots Hanover Point of Sale user access for key individuals within the agency • Ensures confidentiality and privacy of personally identifiable information. • Corresponds daily with agency contacts and internal staff via email • Monitors group mailbox at different intervals, assigning critical tasks to staff and answering general inquiries regarding licensing or systems information • Creates and maintains agency files, containing contract, licensing, and historical correspondence • Perform other administrative duties as assigned

🎯 Requirements

• Associates degree preferred • Three or more years of P&C insurance related experience and/or training; or equivalent combination of education and experience • Strong attention to detail and quality • Ability to multi-task and prioritize – Stays on top of multiple tasks that have varying deadlines. • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality. • Oral Communication - Listens and gets clarification; Responds well to questions. • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing • Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit. • Professionalism - Accepts responsibility for own actions; Follows through on commitments. • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality. • Attendance/Punctuality - Is consistently at work and on time. • Dependability - Follows instructions, responds to management direction; Commits to additional work hours when necessary to reach goals. • Flexibility – Easily adapts to new, different or changing situations, requirements, or priorities. • Some working knowledge of Personal or Commercial insurance, e.g. property, forms, terminology, or other related insurance experience a plus. Agency experience a plus • Strong computer skills. Expert in Internet software; proficient in Microsoft Excel and Word. Experience with Hanover systems such as PMS Mainframe, GTAM tables, Oracle Identity Manager (“OIM”), Point of Sale, is a plus • Competent communication, interpersonal, and organizational skills.