Senior Adjuster, Field Service Claims

🔥 16 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is a U. S. -based insurance company that provides personal and commercial insurance products and services. Hanover offers individual lines such as home, auto, motorcycle, umbrella, condominium, renters, and specialty coverages (collector cars, watercraft, valuable items), as well as comprehensive business products including business owner’s policies, commercial auto, workers' compensation, management liability, cyber, professional liability, property, surety, and industry-specific coverages for construction, healthcare, life sciences, retail, and more. The company supports customers and agents with claims services, policy management tools, educational resources, risk solutions, and an agent/broker distribution network. Hanover emphasizes customer service, preparedness resources, corporate responsibility, and agent support.

📋 Description

• Handle property claims requiring outside field investigations and/or inspections • Establish rapport with insureds and maintain relationships with agents, underwriters, contractors, restoration vendors, and experts • Maintain knowledge of territory geography, property-claim regulations and law, public safety and regulatory agencies, insurance and legal climate, and public adjusters • Handle business interruption features in conjunction with BI specialists • Work within specified limits and moderate settlement/reserving authority • Investigate, analyze, evaluate, and negotiate personal claims of minimal to moderate complexity • Handle low-complexity commercial claims as needed • Manage all aspects of claims, including informal hearings, arbitrations, and small claims litigation • Maintain productivity, confidentiality, and customer service standards • Implement and coordinate management techniques to mitigate loss and expense payments

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Minimum of 3-5 years’ experience with an insurance carrier as a staff CAT or Property Adjuster • Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits • Strong organizational and time management skills • Ability to negotiate skillfully in difficult situations with internal and external groups • Strong written and verbal communication skills • Understanding of applicable statutes, regulations and case law • Critical thinking and timely problem-solving ability • Ability to adapt to changing situations, requirements or priorities • Teamwork and collaboration skills • Ability to operate with latitude for un-reviewed action or decision • Ability to use a personal computer and standard office equipment • Ability to travel 75% of the time, often on little to no notice • Ability to sit and/or stand for extended periods • Ability to operate a motor vehicle 4-5 hours per day and repeatedly get in and out of the vehicle • Ability to load and unload equipment and supplies weighing up to 30 pounds • Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings

🏖️ Benefits

• Remote work option • Full-time exempt position • Ability to use a company claims office location as a base of operations or work from home • Home-based internet connection support/requirement • Continuing education credits associated with adjuster licensing