Senior CGL Claims Technical Consultant – Litigation

🕒 September 25

🌽 Illinois, New York, +2 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 16%

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is a U. S. -based insurance company that provides personal and commercial insurance products and services. Hanover offers individual lines such as home, auto, motorcycle, umbrella, condominium, renters, and specialty coverages (collector cars, watercraft, valuable items), as well as comprehensive business products including business owner’s policies, commercial auto, workers' compensation, management liability, cyber, professional liability, property, surety, and industry-specific coverages for construction, healthcare, life sciences, retail, and more. The company supports customers and agents with claims services, policy management tools, educational resources, risk solutions, and an agent/broker distribution network. Hanover emphasizes customer service, preparedness resources, corporate responsibility, and agent support.

📋 Description

• Independently manage a portfolio of complex, high-exposure Commercial General Liability claims, including litigated premises liability, operations, and product liability matters across multiple jurisdictions • Conduct thorough investigations and timely coverage analysis • Interpret complex indemnity and hold harmless agreements • Evaluate additional insured coverage and priority of coverage issues • Leverage risk transfer strategies to mitigate exposure in multi-party, litigated CGL claims • Evaluate liability and damages and establish and maintain indemnity and expense reserves • Lead litigation strategy and direct defense counsel through discovery, mediation, arbitration, and trial • Negotiate and resolve high-severity claims to achieve fair, timely, and cost-effective outcomes • Identify and pursue risk transfer and subrogation opportunities • Collaborate with internal partners and external experts to support claim resolution and analyze trends • Maintain compliant, well-documented claim files • Communicate with insureds, brokers, and stakeholders throughout the claims process • Serve as a technical resource and mentor to strengthen the broader claims organization

🎯 Requirements

• 5–10+ years of casualty claims experience with an insurance carrier, including complex, high-severity and litigated CGL claims • Experience handling claims with significant exposure ($250K–$1M+) • Proven ability to lead litigation strategy and negotiate high-value settlements • Advanced knowledge of coverage interpretation and multi-jurisdictional legal frameworks • Strong financial acumen, including reserving, expense management, and indemnity control • Ability to make independent decisions and exercise high authority levels on complex claims • Demonstrated Analytical Reasoning and Planning & Execution skills • Proven Customer Centricity and Persuasion & Influence skills • Strong Digital Fluency and Professional Insurance Acumen • Bachelor’s degree or equivalent experience • Active adjuster licenses or ability to obtain • Industry designations (CPCU, AIC, SCLA) or JD are a plus

🏖️ Benefits

• Full-time, exempt position • Fully remote or hybrid flex work arrangement

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