Collections & Billing Specialist – Epicor Prophet 21, P21

🕒 June 10

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Manage collections and follow up on outstanding customer balances • Create, review, and process customer invoices • Maintain accurate billing and accounts receivable records • Investigate and resolve billing discrepancies and customer account issues • Utilize Epicor Prophet 21 (P21) to perform daily billing, accounts receivable, and collections activities • Reconcile customer accounts and payment discrepancies • Prepare accounts receivable and collections reports • Communicate with customers regarding outstanding balances and payment status • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Excellent professional and communication skills • Previous hands-on experience with Epicor Prophet 21 (P21) is required • Strong billing, collections, and accounts receivable experience, within the Epicor Prophet 21 (P21) ecosystem • Proven ability to manage customer accounts and collection activities effectively • Excellent attention to detail and organizational skills • Strong problem-solving skills and ability to work independently • Demonstrated reliability, accountability, and a strong work ethic • Proven ability to meet deadlines consistently in a fast-paced environment • Comfortable working within structured processes and established workflows • Ability to quickly learn new systems, software, and workflows • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management) • Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach • Positive attitude and the ability to learn and adapt quickly • Ability to understand and follow established processes accurately with minimal supervision • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs

🏖️ Benefits

• 100% remote work • Full-time position with 40 hours weekly • Great work environment with potential for growth