Commercial & Customer Service Coordinator – Kitchen Program

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Communicate professionally and courteously with commercial kitchen customers • Conduct customer outreach and schedule appointments • Explain the program and guide customers through the process • Collect required information, documents, and commercial kitchen videos • Upload videos, documents, and other required information into the company's software • Submit required information through applicable government and utility program systems • Track applications and follow up on their status • Follow up with customers when additional information or documentation is required • Monitor applications from submission through approval • Learn and effectively use the client's newly developed software • Identify software issues, errors, or problems and communicate them clearly to the client • Troubleshoot basic issues independently when possible • Maintain organized records and ensure tasks are completed accurately and on time • Take initiative, research solutions, and figure things out independently rather than waiting for constant instructions • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Strong communication and interpersonal skills, with the ability to communicate professionally and effectively with clients • Previous customer service, operations, administrative, scheduling, outreach, or software experience preferred • Positive, proactive, solution-oriented, and strong in problem-solving and critical thinking • Strong customer service skills and a friendly, professional personality • Comfortable working with new technologies, unfamiliar software, and evolving systems • Strong attention to detail and accuracy, time-management, and follow-up skills • Comfortable communicating with customers and conducting outbound outreach • Able to identify problems, assess situations, and communicate issues clearly • Resourceful, able to take initiative, research solutions, and figure things out independently • Strong organizational and follow-up skills with the ability to manage multiple priorities in a fast-paced environment • Self-motivated with the ability to work independently and follow established processes • Quick learner with the ability to adapt to new systems and workflows • Creative, resourceful, and proactive with an out-of-the-box mindset • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (Google sheet, spreadsheets, document management) • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet • Professional home workstation capable of supporting uninterrupted remote work

🏖️ Benefits

• 100% remote work • Full-time position with 40 hours weekly • Long-term opportunity • Great work environment with potential for growth • Training will be provided • Compensation in USD