Commercial & Customer Service Coordinator – Kitchen Program

🕒 August 28

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Communicate professionally and courteously with commercial kitchen customers • Conduct customer outreach and schedule appointments • Explain the program and guide customers through the process • Collect required information, documents, and commercial kitchen videos • Upload videos, documents, and other required information into the company's software • Submit required information through applicable government and utility program systems • Track applications and follow up on their status • Follow up with customers when additional information or documentation is required • Monitor applications from submission through approval • Learn and effectively use the client's newly developed software • Identify software issues, errors, or problems and communicate them clearly to the client • Troubleshoot basic issues independently when possible • Maintain organized records and ensure tasks are completed accurately and on time • Take initiative, research solutions, and figure things out independently rather than waiting for constant instructions • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Strong communication and interpersonal skills, with the ability to communicate professionally and effectively with clients • Previous customer service, operations, administrative, scheduling, outreach, or software experience preferred • Positive, proactive, solution-oriented, and strong in problem-solving and critical thinking • Strong customer service skills and a friendly, professional personality • Comfortable working with new technologies, unfamiliar software, and evolving systems • Strong attention to detail and accuracy, time-management, and follow-up skills • Comfortable communicating with customers and conducting outbound outreach • Able to identify problems, assess situations, and communicate issues clearly • Resourceful, able to take initiative, research solutions, and figure things out independently • Strong organizational and follow-up skills with the ability to manage multiple priorities in a fast-paced environment • Self-motivated with the ability to work independently and follow established processes • Quick learner with the ability to adapt to new systems and workflows • Creative, resourceful, and proactive with an out-of-the-box mindset • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (Google sheet, spreadsheets, document management) • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet • Professional home workstation capable of supporting uninterrupted remote work

🏖️ Benefits

• 100% remote work • Full-time position with 40 hours weekly • Long-term opportunity • Great work environment with potential for growth • Training will be provided • Compensation in USD