Operations Manager

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🤝 B2B

🎯 Recruiter

B2B • Recruitment

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Monitor employee attendance by reviewing daily timesheets, ensuring accurate clock-ins, and resolving timekeeping discrepancies • Create, update, and maintain job records within the company's job management system • Process employee reimbursements and expense requests accurately and in a timely manner • Assist with employee onboarding, including collecting employment documentation, W-9 forms, and coordinating field staff • Review and process payroll accurately and on schedule • Maintain payroll records and upload payroll data into QuickBooks as needed • Provide professional customer service by addressing inquiries and resolving issues promptly • Process customer payments and respond to billing and invoice inquiries • Prepare, issue, and follow up on invoices to ensure timely collections • Communicate with the Department of Buildings (DOB), Con Edison, and other regulatory agencies regarding permits, inspections, approvals, and compliance requirements • Prepare and process change orders, revised proposals, and related invoices for client-requested modifications • Prepare and send accurate estimates and quotations for prospective customers • Perform additional administrative and operational duties as assigned • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Excellent communication and problem-solving skills • Willingness to learn the company's payroll software • Experience with Monday.com or another CRM/project management system is a strong plus • Basic QuickBooks knowledge is a strong plus • Strong leadership and follow-up abilities • Previous experience as an Operations Manager or in a similar operations role • Comfortable handling payroll coordination, employee management, and customer service • Excellent organizational and multitasking skills • Highly responsible, dependable, proactive and professional demeanor • Strong attention to detail and ability to manage multiple tasks in a fast-paced environment • Strong problem-solving skills with the ability to work independently • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management) • Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach • Ability to quickly learn new systems, software, and workflows • Ability to understand and follow established processes accurately with minimal supervision • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

🏖️ Benefits

• 100% remote work • Great work environment with potential for growth