CoverSkills Training Manager

🔥 14 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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The Institutes

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

📚 Education

🤝 Non-profit

Insurance • Education • Non-profit

The Institutes is a not-for-profit organization founded in 1909 that educates, elevates, and connects professionals in risk management and property-casualty insurance. With 115+ years of history, it serves roughly 1. 1–1. 3 million professionals and individuals annually, produces 300+ events (conferences, webinars, podcasts, presentations) each year, and is a frequent source of thought leadership for media. The organization’s mission centers on workforce education, professional development, and industry-focused research and events to support the insurance and risk management community globally.

📋 Description

• Own the end-to-end CoverSkills learning experience and ensure it is launch-ready, delivers customer value, and evolves with business needs • Build, organize, edit, and maintain learning pathways, assignments, assessments, reinforcement sequencing, prerequisites, and completion rules • Test learner, manager, and administrator journeys and verify content, notifications, reporting, scoring, adaptive logic, and CE/licensing features • Log issues, coordinate fixes, retest, design QA strategies and test scenarios, assess defect severity and customer impact, and set remediation priorities • Evaluate friction and determine workflow and UX changes; make approved in-platform edits and translate larger needs into engineering requests • Define launch-readiness criteria, design and test customer scenarios, coordinate pilot feedback, maintain readiness checklists, and validate training and onboarding before rollout • Create administrator and learner guides, demonstrations, walkthroughs, FAQs, and internal training resources; lead training sessions • Design and adapt customer implementation approaches and coordinate setup, launch activities, administrator enablement, user activation, communications, and issue resolution • Own client lifecycle workflows, CRM stages, health scores, usage/adoption metrics, risk flags, account touchpoints, and reporting • Identify low engagement and implementation risks, coordinate interventions, and advise leadership on at-risk accounts • Analyze engagement, learner progress, customer feedback, support patterns, and feature performance; recommend and implement operational improvements • Establish QA logs and retesting; develop onboarding resources, enablement materials, beta training, implementation playbooks, and measurable CRM lifecycle workflows

🎯 Requirements

• Bachelors degree required • Use of CRMs (Hubspot, Salesforce), preferably designing workflows within them • Prior experience with Stripe • Experience with various LMS platforms, particularly designing and building content, workflows, and UI/UX within them • Microsoft Office experience • Outlook experience • Comfort using AI, particularly Claude • SaaS product launch experience • Client Lifecycle Management • Organization/Prioritization • Professional Communication • Reliability & Responsiveness • Exceptional attention to detail • Proactive problem solving • Confidential & discreet • Resourceful & Independent

🏖️ Benefits

• 401(k) plan with company contribution up to 16% • Generous time off package including paid vacation, personal, sick, and holidays • Paid maternity and parental leave • Tuition reimbursement • Medical, dental, vision, and prescription coverage • Free lunch every day when working on campus • Onsite fitness center • 1.25-mile walking path

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