Client Manager

Job not on LinkedIn

🔥 5 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The SSI Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

The SSI Group is a boutique headhunting and recruiting agency with over a decade of experience. SSI specializes in recruitment, executive search, talent management, talent acquisition, and HR transformation. They serve premier clients globally across Asia Pacific, Middle East, Europe/CIS, and the Americas. SSI emphasizes deep research capabilities, a vast international candidate network, and close partnerships with client in-house teams to deliver a complete employer experience and fill challenging, critical roles.

📋 Description

• Manage the day-to-day performance and operational success of SSI clients within an assigned region • Build working relationships with client operational teams and leadership • Manage communication cadence, status reporting, KPIs, action plans, and project plans • Follow up on client inquiries and escalations • Maintain knowledge of revenue cycle workflows, processes, and integrations • Monitor and report client KPIs including denial rate, gross collection rate, AR days, and net collection rate • Identify performance trends and proactively escalate concerns • Support development of action plans to improve client performance • Prepare reporting for leadership and QBRs • Track and manage client issues through resolution • Differentiate operational and technical issues and assign them to appropriate team members • Coordinate with technical operations, product, and support teams • Ensure root causes are identified and resolved • Coordinate clearinghouse workflows involving 837, 277, 275, 835, and 270/271 transactions • Help clients understand rejections versus denials and ARC • Partner with technical teams to resolve mapping, transmission, and connectivity issues • Identify client workflow inefficiencies and support process improvements • Recommend improvements to front-end data quality and claim submission processes • Review and interpret client reports and dashboards • Highlight insights and trends and ensure data accuracy and consistency • Liaise between clients and internal teams to align expectations, technical capabilities, and delivery • Perform other duties as assigned • Follow SSI’s Security-First Mindset and its five pillars: Governance, Accountability, Awareness, Preparedness, and Collaboration

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or related field • 6 to 10 years of experience in healthcare revenue cycle, clearinghouse operations, or provider healthcare FinTech • Working knowledge of revenue cycle workflows and healthcare KPIs • Deep understanding of revenue cycle management • Deep expertise in revenue cycle workflows, processes, and integration across accounts • Ability to understand, monitor, and apply KPIs to evaluate performance, identify trends, and support data-driven decision-making • Ability to analyze complex data, identify patterns and root causes, and translate findings into actionable insights • Working knowledge of healthcare financial concepts, revenue cycle processes, and related technical systems or data structures • Ability to communicate complex information through written, verbal, and presentation skills • Ability to prioritize work, manage multiple initiatives, and execute tasks accurately within timelines • Ability to work cordially and productively in a team environment • Ability to work under pressure and prioritize • Proficient reading and writing in English • Effective communication skills and ability to handle difficult situations • Ability to make independent judgments with minimal supervision • Ability to see clearly with or without corrective lenses and hear clearly with or without aids • Ability to use hands, fingers, and wrists repetitively with a computer keyboard and office equipment • Background check and drug test required