Principal Crisis Worker

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The Trevor Project

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

The Trevor Project is the leading suicide prevention and crisis intervention nonprofit organization for LGBTQ+ young people, providing counseling support 24/7. They offer a range of services including crisis support, advocacy, research, peer support, and public education to promote the well-being of young LGBTQ+ individuals. The organization conducts research to inform policymakers, supports an international community through TrevorSpace, and educates allies and educators about the needs of LGBTQ+ youth. The Trevor Project engages with the community through partnerships, volunteer opportunities, and fundraising initiatives, aiming to create a supportive environment for LGBTQ+ young people everywhere.

📋 Description

• Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide via text, chat, or phone calls • Successfully complete mandatory training including ramp plan for expanded responsibilities Adhere to performance measures with regard to handle time and utilization as defined by leadership for a Principal Crisis Worker position • Complete weekly direct service time as directed by crisis intervention leadership, with the additional time spent conducting administrative tasks (currently anticipated to be ~50% direct service and ~50% contact monitoring on average, and dependent on evolving business need) • Follows all protocols and procedures related to taking time off • Adhere to on-shift and all other guidance provided by on-shift leader and work with a team of Crisis Counselors (Volunteer and Staff) • Navigate most conversations with LGBTQ+ young people independently, with support from on-shift leaders. • Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation • Review and respond to performance and quality feedback from leadership Assist with training for our new and re-engaging counselors through training activities such as facilitating monitored shifts (listen-ins) and chat/text observation • Monitor Crisis conversations and provide expert real-time support to counselors as they support LGBTQ+ youth in crisis • Promote a culture of continued learning by providing actionable feedback to Crisis Counselors (Volunteer and Staff) through real-time mentoring, debriefs, feedback, and emotional support as they support LGBTQ+ youth in crisis • Support queue management by accepting and/or directing conversation transfers, with the support of on-shift leadership • Complete administrative and quality assurance tasks, such as case reviews, case record audits, updates and database management • Communicate with third parties, including law enforcement and child welfare agencies, on matters of imminent safety concerns and child abuse, when necessary as required by protocol and policies • Assist leadership with identifying and voicing daily operational and service quality feedback for prioritization • Demonstrate fair, ethical, and equitable business practices • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging Other relevant duties and responsibilities as assigned

🎯 Requirements

• Master’s degree in social work, counseling, psychology or other related areas of study OR 5+ years experience in a crisis care setting or other relevant professional experience OR 1+ year as a Sr. Crisis Worker OR 2+ years as a Crisis Worker at The Trevor Project • Demonstrated ability to meet or exceed performance expectations of prior and/or current Crisis Work position(s) • Demonstrated ability to provide peer leadership in a crisis care setting • Proficiency in spoken and written English with strong communication and active listening skills • Demonstrated commitment to self-care and well-being, with an understanding of the importance of personal resilience in crisis intervention work. • Strong resilience and adaptability in handling crisis situations, with the ability to remain calm during challenging circumstances • Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth. • A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up)

🏖️ Benefits

• Comprehensive health coverage, including plans that support various gender affirmation care needs • Mental health resources, with access to virtual care and a variety of in and out of network options for support • 403(b) retirement plan with a 3% employer match, vesting over three years • Generous paid time off and company holidays to rest and recharge • Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources • Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement