Head of Professional Services

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TCP

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🎯 Recruiter

🏢 Enterprise

HR Tech • Recruitment • Enterprise

TCP is a technology career agency specializing in sourcing and guiding high-impact talent into growth startups with substantial venture capital backing. They focus on quality over quantity and work with a select group of candidates to ensure a high placement rate, particularly in go-to-market (GTM) roles. With an emphasis on high-achieving candidates, often from top schools and athletic backgrounds, TCP partners with companies backed by Tier 1 investors to meet aggressive growth targets. They also offer mentoring services for candidates navigating startup careers, leveraging their network and expertise in tech to build high-performance GTM teams.

📋 Description

• Manage, coach, and lead the Project Management and Business Analyst teams responsible for Client Change Requests (CCRs) • Provide feedback, coaching, performance management, and career development opportunities • Set individual and team goals and foster a collaborative, high-performing delivery culture • Lead day-to-day operations of the Professional Services function across client engagements • Establish delivery standards, methodologies, best practices, team goals, KPIs, and performance standards • Ensure high-quality, timely delivery and client satisfaction across the Professional Services portfolio • Serve as escalation point for delivery risks, client issues, and cross-project dependencies • Oversee new client implementations and related client engagements • Oversee intake, triage, prioritization, scoping, and tracking of Client Change Requests • Own estimation for client engagements and CCRs, ensuring effort, cost, and timeline estimates are accurate and defensible • Own client discovery for new engagements and change requests • Ensure discovery produces accurate, complete, actionable business requirements • Establish discovery frameworks, templates, and documentation standards • Ensure BRDs meet consistent, high-quality standards; review and approve BRDs before implementation handoff • Maintain traceability between discovery findings, requirements, and delivered outcomes • Partner with Product, Engineering/Development, Sales/Account Management, and Support on timelines, feasibility, priorities, expectations, and commitments • Lead initiatives to optimize Professional Services tools, processes, documentation, discovery, estimation, delivery practices, and operational effectiveness

🎯 Requirements

• 8 to 10 years of experience in professional services, client delivery, or project management leadership roles • Strong knowledge of the life and annuity insurance industry, preferably including executive benefits • Experience managing Business Analysts and/or project teams • Ability to lead client delivery and Business Analyst teams in Agile, Waterfall, or hybrid environments • Expertise in requirements gathering, discovery facilitation, and BRD authorship • Strong background in estimation, scoping, and coordination with product/release management processes • Strong communication and stakeholder management skills, including with senior client contacts • Comfortable engaging with technical teams on system architecture and implementation feasibility • Bachelor’s degree or equivalent experience • Familiarity with Jira, SharePoint, GitHub, and AI-enabled productivity or delivery tools • Experience improving or scaling delivery methodologies, discovery frameworks, templates, and documentation standards • Experience working closely with Product Owners, Engineering, Sales, Account Management, and Support in a client delivery environment • Ability to travel, including occasional overnight stays

🏖️ Benefits

• Performance driven variable compensation • Comprehensive medical, dental, and vision coverage for employees • 401(k) retirement plan with competitive employer matching contributions • Generous PTO program with annual allocations based on years of service • Opportunity to lead and shape a critical Professional Services function as Andesa continues to invest in client delivery, technology modernization, and long-term growth