Associate Vice President – Strategic Accounts, Client Success

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $144.2k - $240.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Oversee a portfolio of enterprise-level health system accounts • Establish and manage structured tracking and regular review frameworks to monitor account health, drive continuous growth, and align with clients’ long-term strategic goals • Direct, mentor, and align a multidisciplinary client success team • Serve as the primary executive-level bridge between client leadership and internal operations • Build partnerships supporting the launch, expansion, and retention of ambulatory and home infusion businesses • Consult with clients to design, implement, and optimize ambulatory infusion programs • Assess workflows, identify operational bottlenecks, and implement scalable solutions • Provide subject matter expertise in home infusion therapy, ambulatory infusion strategy, specialty pharmacy integration, infusion supply chain, cleanroom/compounding operations, and infusion revenue cycle management • Provide on-site and remote support for complex infusion engagements • Oversee project delivery, planning, resource allocation, and achievement of objectives • Troubleshoot clinical and operational challenges and align client goals with operational realities and regulatory compliance • Develop policies, procedures, organizational reporting models, and implementation playbooks • Participate in client executive engagements and shape CarepathRx’s future strategy and consulting capabilities

🎯 Requirements

• High School Diploma or GED required • 10+ years of progressive healthcare experience, with substantial experience in ambulatory infusion, home infusion, specialty pharmacy, or health system infusion services • 5+ years of leadership experience with responsibility for leading teams, strategic initiatives, or enterprise-level client relationships • Demonstrated expertise in ambulatory and/or home infusion operations, including program development, implementation, optimization, and growth • Experience managing large, complex health system or strategic client relationships and partnering with executive-level stakeholders • Strong understanding of the clinical, operational, and financial drivers of infusion services • Proven ability to identify business opportunities and translate strategy into measurable operational and financial results • Experience leading complex, cross-functional initiatives involving operations, clinical teams, finance, technology, and client leadership • Strong executive presence with excellent communication, presentation, negotiation, and relationship-management skills • Demonstrated ability to analyze performance data, identify trends and operational gaps, and develop actionable recommendations • Ability to navigate complex client environments, influence without direct authority, and balance multiple strategic priorities • Experience developing and mentoring high-performing teams • Ability to travel as needed, up to 25% • If working at home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload required

🏖️ Benefits

• Annual bonus eligibility • Long term incentive plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement