
10,000+ employees
Founded 1982
🏥 Healthcare
⚕️ Healthcare Insurance
💊 Pharmaceuticals
Healthcare • Healthcare Insurance • Pharmaceuticals
The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.
🔥 5 minutes ago
Where this job comes from
Posted on The Cigna Group's careers page, not through a job board
First seen by Remote Rocketship 5 minutes ago

10,000+ employees
Founded 1982
🏥 Healthcare
⚕️ Healthcare Insurance
💊 Pharmaceuticals
Healthcare • Healthcare Insurance • Pharmaceuticals
The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.
• Serve as a consistent clinical point of contact for each member throughout their wellness journey • Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen • Provide real-time crisis de-escalation, safety planning, and risk management • Identify biopsychosocial needs and collaborate with members on solutions and next steps • Develop SMART goals supporting healthy lifestyles • Assess readiness to change and implement actions supporting progress through stages of change • Shepard members to appropriate clinical care, treatment programs, and community resources • Educate members about benefit plans, coverage, and care navigation using varied modalities • Leverage specialized evidence-based curricula across clinical areas • Research and provide tailored educational or support resources • Partner with internal colleagues for follow-up, case collaboration, and care transitions • Balance real-time queue work with out-of-queue case management • Demonstrate diplomacy, empathy, and professionalism in difficult conversations • Comply with HIPAA, confidentiality, compliance, and clinical documentation standards • Manage multiple health records and systems to document interactions and progress • Communicate effectively in verbal and written formats • Take telephonic calls and scheduled calendar appointments in a 24/7/365 operation
• Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization • Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus) • Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred • Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing • Experience working in or with managed care environments preferred • Experience with direct member communication; telephonic counseling/coaching preferred • Required to obtain AAS Crisis Specialist Certification within the first year of employment • EAP experience and CEAP certification preferred but not required • Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment • Proven administrative abilities, with strong computer and software application skills • Minimum forty hours per week; rotating shifts, weekends, and holidays • Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload
• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work from home
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