Claims Business Product Owner

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $93.2k - $155.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Serve as the strategic lead for intake management within the business domain • Partner with Client Management, Claims Operations, Product & Planning, Configuration, and Technology teams • Partner with Product and Planning on Claims backlog prioritization • Support intake governance and escalation protocols • Refine business requirements, features, user stories, acceptance criteria, and success measures • Serve as the primary liaison between Claims Operations, Product & Planning, Configuration, and Technology teams • Partner with the Technical Product Owner as the voice of the customer and business throughout discovery, development, testing, and implementation • Facilitate stakeholder alignment, prioritization discussions, and decision-making • Ensure backlog items meet Definition of Ready standards • Analyze operational data, business metrics, and customer feedback to identify improvement opportunities and measure outcomes • Identify risks, dependencies, and process improvement opportunities • Participate in Agile planning events, backlog refinement, sprint reviews, and other team ceremonies

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Information Systems, or a related field preferred • CSPO, SAFe POPM, or equivalent Product Owner certification • Experience in healthcare claims operations, claims systems, or related payer business functions • Experience as a Product Owner, Business Analyst, Product Manager, or similar role supporting technology-enabled business solutions • Strong knowledge of Agile and Kan Ban methodologies and backlog management practices • Ability to gather requirements, define business value, and translate complex business needs into actionable solutions • Strong stakeholder management, facilitation, communication, and relationship-building skills • Experience using Jira, Confluence, Smartsheet, or similar Agile and Kan Ban planning and collaboration tools • Strong analytical, problem-solving, and decision-making capabilities • Experience with claims adjudication, benefit configuration, provider reimbursement, or healthcare technology platforms • Experience supporting large-scale operational, system, or transformation initiatives • For work at home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence