Client Service Advocate – Supplemental Health

Job not on LinkedIn

🔥 17 hours ago

⛰️ Colorado, Idaho, +4 more states – Remote

⛰️ Colorado – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🌶️ New Mexico – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

💵 $56.6k - $94.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Support Account Executives with incoming inquiries from existing clients and brokers • Gather information, assess inquiry complexity, and process or direct work to appropriate teams • Communicate professionally and set expectations for deliverable timelines • Provide clients and Account Executives with status updates and resolutions • Resolve complex client inquiries and non-routine problems using internal resources and independent judgment • Manage and monitor requests in internal systems and refer changes to appropriate support teams • Maintain oversight of delivery for timeliness and accuracy • Develop and maintain business partnerships to proactively manage service issues • Coordinate with internal business partners to meet client needs and avert potential problems • Support preparation of client materials for benefits, services, billing, reporting, and self-administration tools • Participate in feedback and information exchange sessions with business partners • Collaborate with Client Service Advocates to operationalize and manage best practices and change adoption • Support Account Executives and Sales teams in persistency, profitability, and growth objectives

🎯 Requirements

• BA/BS Degree or equivalent previously related work experience • Minimum of 4 years’ experience in client/customer service insurance environment • Working knowledge of insurance products (Accidental Injury, Critical Illness and Hospital Care) preferred • Ability to multitask, manage, and resolve issues • Ability to navigate and develop relationships with internal business partners • Active listening, written, verbal communication, and presentation skills • Excellent organizational and time management skills with strong attention to detail • Effective collaboration and problem-solving skills • Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Access, and Internet Explorer • Cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload when working from home

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence