Clinical Support Behavioral Licensed Clinician

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Serve as a consistent clinical point of contact for each member throughout their wellness journey • Assess immediate risk and clinical needs using evidence-based models and clinical acumen • Provide real-time crisis de-escalation, safety planning, and risk management • Identify biopsychosocial needs and determine solutions and next steps with members • Develop SMART goals and support members through stages of change • Guide members to appropriate clinical care, treatment programs, and community resources • Educate members about benefit plans, coverage, and care navigation • Leverage specialized evidence-based curriculum across clinical areas • Research and provide tailored educational or support resources • Partner with internal colleagues for follow-up, case collaboration, and seamless care transitions • Balance real-time queue work with out-of-queue case management responsibilities • Maintain diplomacy, empathy, professionalism, HIPAA compliance, confidentiality, and sound clinical documentation • Manage multiple health records and systems to document customer interactions and progress • Communicate effectively in verbal and written formats • Perform other related duties

🎯 Requirements

• Master’s degree or PhD in a mental health field, or RN with psychiatric specialization • Current independent clinical license, such as LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or psychiatric RN • Minimum 5 years of post-licensure behavioral health or substance use clinical experience preferred • Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing • Experience working in or with managed care environments preferred • Experience with direct member communication; telephonic counseling/coaching experience preferred • Required to obtain AAS Crisis Specialist Certification within the first year of employment • EAP experience and CEAP certification preferred but not required • Strong clinical acumen and interpersonal communication skills • Comfort working in a dynamic, rapid-paced environment • Proven administrative abilities and strong computer/software application skills • Ability to work a minimum of 40 hours per week with rotating shifts, weekends, and holidays • Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Work-at-home arrangement