Clinical Support Technician Lead

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🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Develop and lead onboarding and training programs for newly hired Clinical Support Technicians • Develop and lead team training for current employees • Maintain onboarding and recurring training materials and assessments • Assist team members via email and chat • Review and track daily work-in-progress numbers for technician phone pharmacy and data entry queues • Report daily numbers to the Clinical Support Technician team • Conduct audits or data reviews as requested • Coach Clinical Support Technicians • Manage work queue assignments and adjust staffing based on work-in-progress numbers • Collaborate with resource planning managers to maintain proper scheduling • Transmit prescriber faxes for state compliance-related items • Review and create Sig Codes in appropriate systems • Review and revise standard operating procedures and work instructions • Provide process improvement updates • Conduct annual refresher training and assessments for data entry and phone pharmacy processes • Assist with day-to-day operations and workflow responsibilities as needed to support business needs and service levels

🎯 Requirements

• High School diploma or GED required • Current Missouri Pharmacy Technician license in good standing required • Minimum of 3 years relevant experience • Experience in a specialty pharmacy setting preferred • Previous training, coaching, or supervisory experience preferred • Ability to work independently and maintain efficiency and focus in a remote work environment • Strong verbal and written communication skills desired • Strong attention to detail, accuracy, and quality • Ability to learn internal systems, processes, and programs • Advanced problem-solving skills • Ability to work collaboratively with other departments to resolve issues • Ability to adapt in a changing environment • Strong time management skills • Basic working knowledge of email, Word, Excel, OneNote, and general computing • Internet connection through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload when working at home • Ability to work Central Time hours, generally 7:30 a.m. to 4 p.m., with shifts occurring during pharmacy hours of 7 a.m. to 8 p.m. CT

🏖️ Benefits

• Remote work arrangement with most work performed at home • Occasional work at a Cigna office location • Flexible starting time may be available • Tobacco-free policy • Reasonable accommodation support for the online application process