Vehicle Support Engineer

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

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INEOS Automotive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💼 Consulting

📦 Logistics

🚘 Automotive

Consulting • Logistics • Automotive

INEOS Automotive is an automotive company, part of the INEOS Group, that specializes in designing and manufacturing vehicles. The company is known for producing robust and reliable 4x4 vehicles designed to perform in challenging environments. INEOS Automotive focuses on combining innovative engineering with practical design to create vehicles that meet the needs of their customers.

📋 Description

• Provide day-to-day vehicle support from a Technical Service Engineering perspective, with vehicle uptime as a key focus • Work with the Regional Team, INEOS Grenadier Retailers, regional customers, and Global Technical Team • Ensure customers remain central to support activities and maintain customer brand confidence • Implement processes and structures across Aftersales, Technical Service Engineering, and wider INEOS Automotive teams • Visit retailers and customers in the field and support regional press and special events • Visit the INEOS plant when required and develop relationships with the assembly plant in Hambach • Analyze root-cause issues to improve quality and reduce claims and repairs • Liaise with the head-office technical team to identify vehicle and customer-experience risks and improvements • Provide alternative customer support where network coverage is unavailable and recommend solutions for network shortages • Assist workshops with efficient repairs using a “fix once, fix first” approach • Contribute to team meetings, operational reviews, critiques, and continuous performance improvement • Work with the Call Centre to ensure post-repair customer contact and satisfaction • Support non-INEOS repairers, fleet managers, fleet operators, and fleet customers • Address technical, parts, and warranty process issues with Aftersales and the wider business • Review technical publications, training materials, support documents, and packages for improvement opportunities • Review diagnostic equipment, technical reports, operational equipment, and tooling systems • Help develop vehicle product requirements from concept and design stages based on customer concerns • Participate in short- and long-term service-fix development and ensure root causes are corrected through permanent engineering actions • Liaise with suppliers to improve customer service and achieve rapid repair solutions

🎯 Requirements

• Significant 8–10 years of Aftersales and Technical Service Engineering business experience, including vehicle manufacturer or wider motor-trade experience • Recognisable technical qualification or equivalent experience • Broad experience across Automotive Technical Service Engineering and Aftersales disciplines • Automotive aftersales background preferred • Strong diagnostic and analysis skills • Ability to use, understand, and develop technical and aftersales tools, diagnostic equipment, and strategies • Strong drive for continuous improvement and a Kaizen mentality • Ability to work in office- and field-based teams with a customer-focused repair and service-excellence approach • Customer service and relationship-building skills across departments and functions • Excellent communication skills • Essential IT skills • Willingness and ability to travel frequently within the assigned region