Senior Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

86Borders

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

💰 $392k Venture Round on 2017-10

Healthcare • Healthcare Insurance • Artificial Intelligence

86Borders is a healthcare company focused on improving health plans' Star Ratings and quality metrics through enhanced member engagement. They specifically work with vulnerable members including those on Medicare Advantage and Medicaid, employing empathetic care coordination along with technology and AI-driven interventions. Their services address various quality metrics such as MLR, HEDIS/HOS, and CAHPS, ensuring members are informed and able to utilize their available benefits effectively.

📋 Description

• Establish and maintain IT support processes and workflows with the Director of IT and another Senior Support Engineer • Manage user licenses and accounts across Google Workspaces, Office 365, Slack, Jira, Confluence, VPN, OneLogin, and 1Password • Monitor MacOS laptops and evaluate, coordinate, and roll out software and hardware upgrades for remote end users • Set up and distribute MacOS laptops to new and existing employees • Manage laptop, cell phone, and application inventories • Maintain an Apple-centric Mobile Device Management solution • Provide IT support and application training to end users • Triage and troubleshoot end-user application issues • Assist with software and hardware vendor and product evaluation • Track and document system and user changes using web-based helpdesk software • Produce monthly and quarterly system and software access and usage reports using web-based and Bash/Python script-based tools • Provide recommendations based on periodic report results • Maintain upgrades and configuration of a public WordPress-based website • Triage alerts from the 86borders.com platform, Sophos, and Twilio • Be on call at least one week per month to respond to critical system notifications

🎯 Requirements

• Undergraduate degree in IT, CIS, computer science, or similar field required • 5+ years of experience in Information Technology, including support, administration, and development • 3+ years of experience with command-line tools in a Linux or MacOS environment • Thorough understanding of HTTPS, SMS, SMTP, SIP, TCP/IP, and SCP protocols • Strong oral communication, customer service, organizational, and attention-to-detail skills • Self-motivated and able to work with minimal oversight • Experience working in regulated environments such as HITRUST and HIPAA preferred • Experience with AWS products is a plus • Experience managing and configuring OneLogin is a plus • Experience with Mosyle is a plus • Ability to be on call at least one week per month to respond to critical system notifications

🏖️ Benefits

• Remote work • On-call schedule of at least one week per month (work responsibility, not a separate compensation benefit)