Customer Service Associate

🔥 7 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer inbound patient calls and chats • Assist with registrations, consultations, prescription and pharmacy issues, billing, collections, technical support, and navigation • Handle approximately 40–50 calls/chats daily • Manage back-to-back calls or simultaneous chats while using multiple applications and screens • Listen actively and provide customer-focused outcomes for patients • Document patient profile information and update relevant medical history • Resolve complaints through independent problem-solving, resource utilization, and one-call resolution • Meet or exceed call center metrics while providing accurate, courteous, and professional information • Work in a fast-paced, customer-focused, metrics-driven virtual health environment • Ensure compliance with relevant laws, policies, and HIPAA regulations • Build patient relationships and foster satisfaction, effectiveness, proficiency, and quality • Collaborate with cross-functional departments to resolve issues and improve patient experience • Perform other duties as assigned

🎯 Requirements

• High School diploma or equivalent • 1 year customer service experience required; call center experience preferred • Dedicated workspace with no distractions • Intermediate proficiency in Microsoft Office Suite • Strong organizational, written, and verbal communication skills • Empathetic and understanding approach to supporting patients’ varying needs • Ability to foster teamwork and partnership with cross-functional departments • Problem-solving skills and ability to think outside the box • Fluent in reading, writing, and communicating in English • Detail-oriented and able to type at least 25 wpm • Self-directed and able to work independently with minimum supervision • Cable broadband or fiber optic internet connection with at least 10 Mbps download and 5 Mbps upload • Ability to attend 100% of six-week training and the first 90 days of employment • Ability to work in Tennessee from home

🏖️ Benefits

• Remote work from home • Six weeks of required training • Equal employment opportunity protections • Reasonable accommodation support for the online application process • Tobacco-free policy • Consideration of qualified applicants with criminal histories consistent with applicable laws