Customer Service Representative

🔥 0 minutes ago

🌵 Arizona, Colorado, +16 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 North Dakota – Remote 🌲 Oregon – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer inbound calls from Medicare and Medicaid members, providers, and pharmacies about Pharmacy Benefit Management benefits and mail-order pharmacies • Handle an average of 50–70 calls daily • Take back-to-back calls while toggling through several applications on multiple screens • Document each Medicare customer's expression of dissatisfaction, including issues and resolution, to meet regulatory requirements • Use active listening skills when members express concerns about medication coverage or costs • Offer options for a starting coverage review to meet regulatory requirements • Meet or exceed call center metrics while providing consistent customer service • Learn and demonstrate call handling, compliance expectations, and system navigation through several applications • Virtually connect with coworkers and customers in a work-from-home environment • Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

🎯 Requirements

• High School diploma or equivalent • 1 year of customer service experience is required • Dedicated workspace with no distractions • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload • Intermediate proficiency in Microsoft Outlook • Strong organization skills • Written and verbal communication skills • Ability to remain calm and helpful when dealing with difficult callers • Ability to clearly communicate Medicare benefits and find solutions for Medicare-aged people • Attend 100% of trainings and the first 90 days of employment

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Work-from-home lifestyle