Director, Solution Strategy & Delivery – Individual Dental

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $152.6k - $254.3k / year

⏰ Full Time

🔴 Lead

👔 Director

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Define and execute the technology vision, operating model, and multi-year roadmap for Individual Dental platforms and capabilities • Align technology investments with business priorities, revenue objectives, customer experience goals, and operational efficiencies • Lead roadmap planning, prioritization, and investment decisions • Partner with executive leadership on business transformation and technology-enabled growth initiatives • Oversee delivery of business-critical technology solutions supporting sales, service, distribution, enrollment, and operations • Ensure governance, execution, and value realization across projects, programs, and platform enhancements • Drive platform optimization, configuration, continuous improvement, and vendor performance management • Balance business-as-usual operations, strategic initiatives, and capital project delivery • Serve as the primary business leader partnering with IT and enterprise technology teams • Translate business needs into scalable technology solutions and capability roadmaps • Manage dependencies, risks, release priorities, and implementation planning • Influence senior leaders to align investments, resources, and delivery priorities • Identify opportunities to automate processes, improve data governance, streamline operations, and reduce costs • Improve platform reliability, user adoption, broker experience, and customer outcomes through technology innovation • Establish delivery models and governance structures supporting sustainable growth and operational effectiveness • Monitor and communicate performance metrics, roadmap progress, and business outcomes to executive stakeholders • Lead, coach, and develop teams, matrix partners, and external vendors • Foster accountability, collaboration, innovation, and continuous improvement • Build organizational capabilities and succession plans

🎯 Requirements

• Bachelor's degree required • 10+ years of progressive leadership experience in technology, business transformation, operations, or solution delivery • Proven success leading cross-functional teams within complex, matrixed organizations • 7+ years of experience driving technology, digital, telephony, Salesforce CRM, platform configuration, roadmap development, or business solution delivery initiatives • Experience developing technology roadmaps, prioritizing investments, and aligning business and IT strategies • Strong knowledge of Agile methodologies, product ownership, change management, and project delivery frameworks • Experience managing third-party vendors, strategic partnerships, and governance models • Exceptional communication, executive influence, and stakeholder management skills • Strong business acumen balancing growth objectives, operational priorities, customer needs, compliance requirements, and technology constraints • Home internet connection through a cable broadband or fiber optic provider with minimum speeds of 10Mbps download/5Mbps upload • Preferred: Master's degree • Preferred: Experience within health insurance, dental insurance, broker distribution, or regulated healthcare environments • Preferred: Salesforce platform strategy, governance, roadmap planning, and adoption experience • Preferred: Technology transformation, product delivery, or digital modernization leadership background • Preferred: Experience building teams, redesigning operating models, or integrating large-scale organizational changes • Preferred: Familiarity with consumer, broker, enrollment, call center, quoting, or distribution technologies

🏖️ Benefits

• Annual bonus eligibility • Long term incentive plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service requirement with at least 10Mbps download/5Mbps upload for home working