Intake Care Representative

🔥 0 minutes ago

🐊 Florida, New Jersey, +3 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $17 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Serve as a primary contact for incoming DME referrals, providing information on pricing, order status, timelines, and qualification requirements • Advance referrals from intake to readiness by reviewing documentation, identifying gaps, and securing required clinical or insurance information • Verify insurance eligibility and financial responsibility using internal systems, payer portals, and outreach • Create and maintain complete patient accounts, including demographics, documentation uploads, and authorization details • Coordinate intake workflows across calls, emails, faxes, and hospital portals • Apply Medicare and same-or-similar guidelines for accurate and compliant processing • Monitor referral status within hospital and facility systems and communicate updates or next steps • Post payments accurately and support clean, well-maintained account balances • Partner with teammates to balance workload and support continuous improvement

🎯 Requirements

• High School Diploma or GED • Ability to manage multiple workflows while maintaining attention to detail • Strong written and verbal communication skills • Proficiency in Microsoft Office and data entry • Minimum of 1 year of experience in customer service, intake, clerical, or administrative support (preferred) • Experience in a healthcare, pharmacy, DME, or medical office environment (preferred) • Monday-Friday availability, 8:30am-5pm ET • Cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload when working at home

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet requirement for work at home (minimum 10Mbps download/5Mbps upload)