Manager, Account Management – Large Group Segment

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Strategically lead, manage, and direct Strategic Client Managers and Senior Client Managers for Cigna Global Health Benefits’ Large Group portfolio • Manage portfolio performance against persistency, revenue, membership growth, earnings, client experience, and strategic-priority measures • Drive portfolio management and renewal execution, identifying retention and earnings risks and developing multi-year client-specific strategies • Partner with Underwriting, Finance, Sales, and other matrix functions on claims experience, trend, renewal pricing, and commercially sound renewal approaches • Hire, lead, coach, and develop client management professionals • Build executive relationship management, financial acumen, consultative account planning, negotiation, and cross-functional leadership capabilities • Serve as a market-facing leader for key Large Group accounts and producer/broker relationships • Participate in executive business reviews, benefit strategy discussions, complex renewal negotiations, and critical issue resolution • Coordinate solutions for complex multinational benefit needs across internal matrix partners • Translate business priorities and portfolio strategies into team objectives and operating rhythms • Ensure multi-year account planning, renewal readiness, risk management, and follow-through • Lead and support client and broker escalations, service recovery, and root-cause improvement initiatives • Support business planning and strategies for portfolio performance, renewal, retention, growth, client value demonstration, and enterprise initiatives • Represent Large Group client and marketplace needs across Cigna Global Health Benefits • Establish partnerships across Cigna Enterprise, including CHC domestic, Evernorth, and international health partners and regions

🎯 Requirements

• Bachelor’s degree in related field or equivalent relevant experience required; MBA preferred • 5+ years of experience in account management or benefit consulting, including management of large, complex employer client relationships • 5+ years of employee benefit experience • Prior management/supervisory experience and/or demonstrated competencies in this area • Ability to coach experienced client management professionals responsible for complex accounts • Strong understanding of the global health benefits landscape and complex employer-sponsored benefit programs • Exceptional relationship and account management skills • Ability to influence senior client and broker stakeholders • Strong negotiation, renewal, and escalation-management capabilities • Strong ability to partner with internal and external resources and clients • Demonstrated experience with consultative client management methodologies • Ability to work in a fast-paced environment • Resilience • Willingness to travel as needed to visit clients and brokers in market • Strong financial acumen, including interpreting claims experience, medical trend, underwriting, pricing considerations, and portfolio performance • Experience managing experience-rated accounts and complex renewal negotiations preferred • Demonstrated strategic thinking and portfolio-management capability • Proactive/consultative approach • Innovation management • Excellent communication, results orientation, strategic thinking, and team orientation skills • Ability to work effectively in a highly matrixed organization and influence others • If working from home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is required

🏖️ Benefits

• Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Incentive compensation plan eligibility • Remote work arrangement • Cable broadband or fiber optic internet requirement for home working