Operations and Fulfillment Analyst

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🔥 10 minutes ago

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Verify implementation documents for new, renewing, and canceled clients for completeness and compliance • Coordinate with matrix partners during document verification • Initiate installation in VISTA • Update the VISTA wizard based on account complexity • Revise source documents as needed • Participate in team meetings, forums, training, and Cigna University courses • Support projects and stretch assignments • Meet or exceed departmental metrics and performance standards

🎯 Requirements

• High school diploma or GED required • College degree is a plus • Strong knowledge of Cigna's processes, including benefits, eligibility, ID cards, billing and banking, preferred • 2+ years of experience in account management, sales, and/or client service, required • 2+ years of experience in project management or account management, preferred • Ability to work well with others, build solid relationships, negotiate, guide and keep your promises, required • Problem-solving ability and use of data to reach goals, required • Excellent technical skills, including working with spreadsheets, databases, and tracking systems, required • Experience with VISTA, ePRO, CIT and benefit summary systems, preferred • Ability to manage different priorities and deadlines quickly; work independently, take initiative, and find solutions, required • Strong communication and organizational skills to work with people at all levels and functions, required • For home working, cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Work-at-home arrangement