Operations Lead Analyst

🔥 0 minutes ago

🏖️ New Jersey, Minnesota, +1 more states – Remote

🏖️ New Jersey – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote

💵 $62.6k - $104.3k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Provide project and administrative support to leadership teams or Operations Advisors • Escalate issues, risks, and concerns as needed • Support assigned projects by responding to inquiries and resolving complex issues using independent judgment, discretion, and client knowledge • Communicate risks and status of owned clients and processes to leadership teams • Execute client requests and inquiries in alignment with SLAs and contractual terms • Monitor and triage client issues in alignment with SLAs and contractual terms • Adhere to organizational SOPs, compliance standards, and document-retention requirements • Provide subject matter input on checklists and SOPs • Assist with new process development and identify, research, and resolve operational issues • Provide training and mentoring for new team members, offshore, and contingent employee resources • Provide exceptional client service • Collaborate with Account Management, clients, IT, Product Teams, Quality Teams, and Leadership Teams • Communicate issues and status clearly and timely to leadership teams • Support requirements intake, issue resolution, system setup and testing, documentation, initiative engagements, and client health updates

🎯 Requirements

• High School Diploma or GED • 3+ years of relevant experience • Detail-oriented with strong analytical and problem-solving skills • Ability to manage timelines and meet tight deadlines • Ability to adapt in a dynamic work environment and make independent decisions • Good organizational and prioritization skills with the ability to multitask • Demonstrated ability to work with other departments and teams to resolve issues • Experience with ERP systems • Proficient computer skills, including all Microsoft Office applications • Experience with data input and reconciliation • Bachelor's degree preferred • Strong knowledge of the healthcare and PBM industry and its products and services highly preferred • Home internet connection through cable broadband or fiber optic service with minimum speeds of 10Mbps download/5Mbps upload when working at home

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet requirement with at least 10Mbps download/5Mbps upload for home working