Banking Fraud Operations Team Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $62.8k - $73.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Servbank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🏦 Banking

💳 Fintech

Finance • Banking • Fintech

Servbank is a full-service subservicer that focuses on providing a unique customer experience by blending dedicated professionals with innovative technology. Founded in 1994 in Illinois and operating under First Allied Bank, Servbank is recognized as one of the nation’s Top 10 subservicing providers. Their mission is to deliver superior customer service and personalized support, providing clients with a fully transparent and accessible view of their portfolios. Servbank aims to drive business success while promoting their tagline of 'Grow Happiness.

📋 Description

• Lead, supervise, and mentor a team of fraud analysts and investigators • Coordinate and monitor daily fraud detection and investigation activities, prioritizing cases based on severity and impact • Develop, implement, and refine fraud prevention strategies, workflows, and policies • Review and analyze fraud trends, patterns, and data to identify emerging threats and vulnerabilities • Collaborate with compliance, risk management, IT, and other departments on fraud-related issues • Prepare and present reports on fraud cases, operational metrics, and team performance to senior management • Ensure operations adhere to regulatory requirements, industry standards, and internal guidelines • Provide guidance and training on best practices, investigative techniques, and new technologies • Handle escalated fraud cases and support complex investigations • Drive process improvements and implement tools or technologies to enhance fraud detection capabilities

🎯 Requirements

• Bachelor’s degree in finance, business administration, criminal justice, or a related field • Minimum of 5 years’ experience in banking fraud operations • At least 2 years in a team leadership or supervisory role • Strong knowledge of fraud detection methods, investigation procedures, and regulatory standards relevant to banking • Excellent analytical, problem-solving, and decision-making skills • Effective verbal and written communication skills, with the ability to present complex information clearly • Proficiency in relevant software, data analysis tools, and case management systems • Ability to manage multiple priorities, work under pressure, and maintain confidentiality • Demonstrated leadership, interpersonal, and team-building skills