Operations Specialist

🕒 August 25

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Mortgage Law Firm

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🛡️ Insurance

⚖️ Legal

Consulting • Insurance • Legal

The Mortgage Law Firm is a multi-state law firm providing legal services tailored to mortgage servicers, investors, banks, credit unions, and other financial institutions. The firm offers mortgage default legal services including foreclosure (judicial and non-judicial), bankruptcy representation (Chapters 7,11,13), litigation and legal defense in contested and compliance matters, eviction services, title and lien resolution, and quiet title actions. They emphasize local expertise across multiple states (Arizona, California, Hawaii, New Mexico, Oklahoma, Oregon, Texas, Washington) and focus on compliance, asset recovery, and industry association involvement to stay current with regulatory standards.

📋 Description

• Monitor assigned client, shared, and departmental correspondence boxes throughout the workday • Review incoming correspondence to identify sender, client, matter, request type, urgency, deadline, and responsible department • Classify correspondence and escalations using established categories, priority levels, and tiered responsibility structures • Route escalations to the appropriate employee, manager, department leader, subject matter expert, or executive • Record escalation details in the designated tracker or system • Monitor open escalations, obtain status updates, send reminders, and elevate overdue or high-risk items • Triage unclear questions with applicable subject matter experts • Handle designated correspondence independently after training and demonstrated proficiency • Prepare routine acknowledgements, status responses, routing notices, and other approved communications • Identify duplicate, misrouted, incomplete, or unrelated messages and take appropriate action • Maintain organized correspondence records and supporting documentation • Protect confidential client, borrower, employee, and firm information • Notify the Manager of significant client concerns, legal deadlines, repeated issues, threatened complaints, or urgent matters • Assist with reporting on escalation volume, aging, status, recurring issues, and completion • Provide backup coverage for other correspondence boxes and Client Updates & Metrics functions • Complete structured training and maintain current knowledge of approved procedures

🎯 Requirements

• High school diploma or equivalent required • Prior experience in customer service, administrative support, mail or inbox management, legal services, mortgage servicing, or another deadline-driven office environment preferred but not required • Experience entering and maintaining accurate information in trackers or business systems preferred • Strong attention to detail, organization, and follow-through • Ability to read correspondence carefully, identify key facts, and summarize issues clearly • Sound judgment regarding urgency, confidentiality, and when to request assistance • Clear and professional written and verbal communication skills • Ability to manage multiple incoming items and deadlines in a fast-paced environment • Ability to learn new processes, client requirements, systems, and department responsibilities • Basic proficiency with Microsoft Outlook, Word, Excel, Teams, and SharePoint • Dependability, professionalism, and a service-focused approach • Ability to maintain confidentiality and follow written procedures

🏖️ Benefits

• Remote work • Structured training and role development • Refresher training and ongoing process learning • Backup coverage and cross-functional development opportunities