Senior Manager, Delivery – Process Improvement

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $118.4k - $200k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 2%

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Argano

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏢 Enterprise

🤖 Artificial Intelligence

Consulting • Enterprise • Artificial Intelligence

Argano is a digital transformation and management consulting firm that helps enterprises design and implement high-performance operations. It provides strategy and business consulting, performance consulting, and end-to-end enterprise technology services (cloud migration, application development, ERP and business applications, managed services, and application support). Argano also delivers AI and data capabilities—covering generative AI, agentic AI, AI orchestration and governance, data engineering, data warehousing, and business intelligence—to embed AI into operational workflows. The company partners with major technology vendors (Microsoft, Oracle, SAP, AWS, Snowflake, Blue Yonder, Salesforce, and others) and serves clients across supply chain & logistics, retail/distribution/CPG, manufacturing, healthcare & life sciences, financial services, and construction sectors.

📋 Description

• Lead complex client engagements delivering measurable operational outcomes through process redesign • Own delivery relationships with client business leaders and project sponsors • Lead end-to-end process assessments, current-state discovery, process documentation, and future-state redesign across multiple functional domains • Establish detailed delivery workplans and inventories of required deliverables with Engagement and Project Managers • Apply Argano's LIFT delivery methodology and tailor approaches to client situations • Lead blueprint, design, and cross-functional workshops • Manage one or more concurrent client engagements while maintaining quality, pace, and client confidence • Identify process fragmentation, handoff failures, redundancies, and control gaps across the value chain • Benchmark processes against industry best practices and reference frameworks • Develop process maps, SOPs, RACI frameworks, handoff protocols, and governance models • Lead supply chain and decision analysis across planning, logistics, distribution, and fulfillment • Guide statistical analysis, financial modeling, process optimization, and investment-case development • Develop prioritized process improvement roadmaps • Design governance frameworks and operating models to sustain improvements • Leverage analytics and business intelligence tools to develop insights and performance benchmarks • Develop Argano's process improvement methodologies, tools, and accelerators • Lead practice capabilities, mentor junior consultants and analysts, and contribute to thought leadership • Build client relationships, identify expansion opportunities, and contribute to proposals and business development pursuits

🎯 Requirements

• 10+ years of experience in process improvement, management consulting, or operational leadership roles, with demonstrated scope across multiple business functions • Proven ability to lead end-to-end process assessments and redesign engagements • Experience in a Manager-level or above role within an operational organization, or equivalent experience as a process improvement or management consultant • Deep knowledge and demonstrated results in at least two functional process domains, such as O2C, P2P, S&OP/IBP, R2R, H2R, or supply chain execution • Experience facilitating cross-functional workshops with senior stakeholders across Sales, Operations, Finance, Procurement, and/or HR • Demonstrated experience leading teams of four or more people • Strong analytical capabilities, including data analysis, process modeling, statistical analysis, and BI tools such as Excel, Alteryx, Python, SQL, Tableau, or Power BI • Ability to communicate complex, cross-functional process topics clearly to executive, operational, and technical audiences • Bachelor's degree preferred; business, operations, engineering, or finance disciplines are strong fits • Relevant certifications such as APICS CPIM, CSCP, Lean Six Sigma, or BPM Professional are valued • Experience supporting or working alongside enterprise technology implementations is preferred • Familiarity with Lean, Six Sigma, Theory of Constraints, BPM, or equivalent is preferred • Experience with process mapping and mining tools such as Signavio, Celonis, Visio, or Lucidchart is preferred • Knowledge of process reference frameworks such as APQC PCF, SCOR, or DCOR is preferred • Experience developing investment business cases with quantified ROI, value-at-stake, and sensitivity analysis is preferred • Background working across multiple industries is preferred • Up to 50% travel to client sites