Supervisor, RxCompass Operations

🔥 0 minutes ago

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Liviniti

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Liviniti is a pass-through pharmacy benefit manager (PBM) that helps employers and health systems reduce prescription drug costs through transparent pricing, clinical programs, and drug sourcing. The company offers 100% rebate pass-through, a flat administrative fee, access to claims and rebate details for full visibility, customizable formularies and networks, prior authorization focused on lowest net cost, and specialized solutions like LivLite for managing GLP‑1 weight-loss drugs. Liviniti emphasizes B2B service, clinical value, and continuous innovation to lower pharmacy spend while maintaining member support and service.

📋 Description

• Monitor and manage daily RxCompass operational queues to ensure timely processing and service level adherence • Ensure coordinators actively work assigned queues and meet turnaround expectations • Review queue aging, backlog, and case status to maintain operational flow and prevent service delays • Rebalance workloads to ensure equitable distribution of work • Monitor team KPIs, including productivity, queue throughput, quality scores, adherence, and service levels • Conduct regular performance check-ins and provide real-time coaching • Escalate performance concerns and systemic operational issues to the Manager • Ensure team members follow established workflows and SOPs • Track and address aging cases or unresolved items • Ensure accurate documentation of case activity and system records • Serve as the first escalation point for complex member cases and service issues • Assist with barriers related to prescriptions, pharmacies, physicians, or program eligibility • Support onboarding and training of new coordinators and navigators • Promote accountability, professionalism, and member-first service culture • Collaborate with Pharmacy Operations, Claims, Client Services, and other internal teams • Provide feedback on workflow improvements and support new process or program implementations • Directly supervise Care Coordinators, Care Navigators, and related frontline operational staff • Provide the Manager with feedback regarding staffing needs, performance concerns, and operational improvements • Comply with HIPAA obligations concerning Protected Health Information (PHI)

🎯 Requirements

• 3–5+ years experience in healthcare operations, pharmacy benefits, specialty pharmacy, or related field (preferred) • 1–3+ years leadership experience supervising frontline teams (preferred) • Strong understanding of queue management and service-level driven environments • Ability to monitor operational metrics and coach team members to improve performance • Strong organizational and prioritization skills • Excellent communication and coaching abilities • Ability to manage competing operational demands in a fast-paced environment • Proficiency in Microsoft Office and operational reporting tools • Knowledge of HIPAA compliance and member data protection requirements • Bachelor’s degree preferred • Relevant healthcare, pharmacy benefit management, or specialty pharmacy operations experience preferred • Experience working in high-volume service environments with defined SLAs • Ability to work 10:00 AM–7:00 PM CST, with schedule adjustments for meetings across all time zones • Ability to work extended hours, weekends, and holidays pursuant to industry demands • Required HIPAA training attendance, completion, and demonstrated competency • Must report discovered HIPAA violations to the Compliance Officer and/or Human Resources

🏖️ Benefits

• High Medical, Dental, Vision Insurance • Disability and Life insurance • Employee Assistance Program • Remote work options • Generous Paid-Time Off • Annual Reviews and Development Plans • Retirement Plan with company match immediately 100% vested