
10,000+ employees
Founded 1982
đĽ Healthcare
âď¸ Healthcare Insurance
đ Pharmaceuticals
Healthcare ⢠Healthcare Insurance ⢠Pharmaceuticals
The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.
đĽ 2 hours ago
đ Florida, North Carolina, +4 more states â Remote
â° Full Time
đĄ Mid-level
đ Senior
â Product Manager
đť Ghost score 10%
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10,000+ employees
Founded 1982
đĽ Healthcare
âď¸ Healthcare Insurance
đ Pharmaceuticals
Healthcare ⢠Healthcare Insurance ⢠Pharmaceuticals
The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.
⢠Serve as business owner and Agile Product Owner / Advisor for multiple integrated partner solutions ⢠Act as primary liaison between external partners and internal business, technology, operations, compliance, product, and scrum teams ⢠Translate business objectives, partner requirements, regulatory considerations, and operational needs into features, user stories, acceptance criteria, and delivery priorities ⢠Own and manage the backlog for partner-impacting initiatives ⢠Lead partner implementation readiness, requirements validation, testing coordination, launch planning, go-to-market readiness, and operational handoff ⢠Coordinate cross-functional delivery, dependencies, risks, and execution momentum ⢠Support integration strategy, issue resolution, escalations, and ongoing partner performance management ⢠Monitor post-launch operational performance, triage issues, coordinate root-cause analysis, and guide defects through resolution ⢠Partner with technology and operations teams to resolve incidents, communicate impacts, and prevent recurrence ⢠Lead UAT, release validation, and business sign-off ⢠Evaluate workflows, system performance, customer experience, broker usability, and operational impacts for continuous improvement ⢠Support training, documentation, playbooks, and internal/external enablement materials ⢠Contribute to governance standards, intake routines, prioritization practices, and best practices for external partner integrations
⢠5+ years of experience in Agile product ownership, technical account management, partner integrations, systems analysis, product delivery, implementation management, or related business technology roles ⢠Experience supporting external partner integrations, enrollment platforms, distribution partners, vendor-supported systems, APIs, data exchanges, or digital sales/service platforms ⢠Strong understanding of Agile delivery practices, including backlog management, user story creation, acceptance criteria, refinement, sprint planning, release validation, and UAT coordination ⢠Ability to translate business, operational, regulatory, and partner requirements into actionable technology deliverables ⢠Experience managing escalations, production issues, partner-impacting defects, or operational support workflows from intake through resolution ⢠Ability to coordinate delivery across business, technology, operations, compliance, product, vendor, and external partner stakeholders in a matrixed environment ⢠Strong communication skills for explaining complex technical and operational topics to business and technical audiences ⢠Experience using Jira or similar Agile backlog and workflow management tools ⢠Knowledge of health insurance operations, ACA marketplace processes, enrollment workflows, broker distribution, or regulated healthcare environments ⢠If working at home occasionally or permanently, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload is required ⢠Preferred: Experience with Individual and Family Plans, ACA marketplace enrollment, direct enrollment, web-based entities, broker platforms, or health insurance distribution channels ⢠Preferred: Experience with external digital broker partners, consumer platforms, call center platforms, quoting and enrollment engines, CRM platforms, or partner integration playbooks ⢠Preferred: Experience supporting API integrations, XML/data mapping, rate or enrollment data workflows, payment-related integrations, or operational data handoffs ⢠Preferred: Experience managing go-to-market readiness, partner launches, release communications, training, and post-launch stabilization ⢠Preferred: Experience in a scaled Agile environment with cross-functional product, engineering, architecture, QA, and operations teams ⢠Preferred: Familiarity with compliance, regulatory, audit, privacy, and documentation requirements in healthcare or insurance
⢠Tobacco-free policy ⢠Reasonable accommodation assistance for the online application process ⢠Equal employment opportunity protections
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