Senior Director, Product Strategy

🕒 June 29

🇺🇸 United States – Remote

💵 $183.5k - $305.8k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Establish and lead enterprise digital strategies focused on OpEx reduction, digital containment, call deflection, channel optimization, conversational AI, and analog-to-digital transformation • Identify high-value opportunities that can scale across lines of business and customer journeys • Translate business priorities into strategic roadmaps, investment recommendations, and measurable outcomes • Develop long-term strategies aligned with customer, business, and enterprise objectives • Lead cross-functional prioritization efforts and align investments to the highest-value opportunities • Define business cases, success measures, and value realization frameworks • Guide tradeoff decisions across competing priorities to maximize enterprise impact • Ensure initiatives improve customer experience, operational efficiency, and business performance • Lead strategies leveraging AI, data, automation, and personalization • Accelerate adoption of AI-assisted experiences and intelligent channel engagement • Monitor market trends, emerging technologies, and customer expectations • Partner with enterprise teams to scale reusable capabilities across customer experiences • Define end-to-end channel strategies across digital and non-digital touchpoints • Improve digital adoption, containment, and customer self-service experiences • Optimize customer journeys and reduce friction across experiences • Serve as a strategic advisor to senior leaders across product, engineering, operations, customer engagement, and business organizations • Align stakeholders around enterprise priorities, value measures, and execution plans • Strengthen governance, accountability, and decision-making processes • Drive collaboration across matrixed teams to accelerate execution and enterprise scale • Leverage customer, operational, financial, and behavioral data for strategy and investment decisions • Evaluate performance against business outcomes and success measures • Refine prioritization, roadmap decisions, and strategic investments using insights • Champion measurement, experimentation, and continuous improvement • Lead and develop a high-performing strategy team • Foster innovation, accountability, collaboration, and customer focus • Build strategic capabilities supporting enterprise growth and transformation

🎯 Requirements

• 10+ years leading digital strategy, product strategy, transformation, customer experience, or related enterprise initiatives • Experience building enterprise strategies that drive measurable business outcomes, operational efficiencies, and customer experience improvements • Demonstrated success leading large-scale digital transformation, channel optimization, personalization, and AI-enabled initiatives • Strong understanding of customer journeys, digital engagement, and omnichannel experience strategies • Proven ability to influence senior executives and align stakeholders across complex organizations • Experience partnering across product, engineering, operations, analytics, and business teams • Strong strategic, analytical, and financial acumen with the ability to translate data into actionable recommendations • Healthcare, pharmacy, or payer experience strongly preferred • Experience operating in large, highly matrixed organizations • If working at home occasionally or permanently, cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload

🏖️ Benefits

• Annual bonus eligibility • Long term incentive plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Reasonable accommodation support for the online application process