Senior Enrollment/Billing Representative

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $20 - $30 / hour

⏰ Full Time

🟠 Senior

📊 Billing Specialist

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Provide billing and collections support to new and existing accounts • Manage a book of TPA business and assigned portfolio of complex client accounts • Reconcile group accounts and accounts receivable • Create special charge invoices and bills • Research payment, census, billing, eligibility, rate variance, and delinquency issues • Request refunds and monitor delinquency reports • Process group renewals, new business, terms, and revisions • Work with TPAs, brokers, clients, banks, vendors, partners, and matrix organizations to resolve issues and disputes • Facilitate internal and external conference calls or meetings • Analyze client data and prepare monthly and ad hoc reports • Conduct peer audits to ensure quality and mitigate financial risk • Track and monitor customer financial performance • Identify and implement process improvements • Provide internal and external customer service • Process, review, and understand multiple system inputs • Support cash-team activities, including cash and census application, mailings, filing, electronic invoicing, and general administration • Apply financial payments to accounting systems • Meet or exceed daily, quality, and individual development goals • Provide special project support as needed

🎯 Requirements

• High School Diploma or equivalent experience is required; Bachelor’s degree preferred • 3+ years work experience in billing, accounting, or collections role • Proficient in 10 keys • Strong knowledge of Excel • Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems • Analytical, attention-to-detail, and quality-oriented • Knowledge of Microsoft applications • Solid problem-solving skills • Ability to manage time and prioritize appropriately • Responsiveness and sense of urgency when dealing with internal and external clients • Ability to multitask and shift priorities • Ability to work independently and proactively • Strong verbal/written communication and organizational skills • Leadership and motivational skills in a fast-paced environment • Strong interpersonal skills • For home working, cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence