
10,000+ employees
Founded 1982
🏥 Healthcare
⚕️ Healthcare Insurance
💊 Pharmaceuticals
Healthcare • Healthcare Insurance • Pharmaceuticals
The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.
🔥 1 minute ago
🍂 Massachusetts, Missouri, +3 more states – Remote
💵 $115.6k - $192.6k / year
⏰ Full Time
🟠 Senior
🌐👷 Salesforce Administrator
👻 Ghost score 0%
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10,000+ employees
Founded 1982
🏥 Healthcare
⚕️ Healthcare Insurance
💊 Pharmaceuticals
Healthcare • Healthcare Insurance • Pharmaceuticals
The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.
• Develop deep understanding of Dental business strategy and operations • Act as product owner for Dental Salesforce capabilities • Define and manage roadmap and backlog based on business value • Deliver scalable Salesforce solutions using configuration (clicks, not code) • Translate business needs into user stories and acceptance criteria • Manage backlog aligned to growth and operational efficiency • Support lead management, case tracking, and service request workflows • Maintain data quality and governance standards • Deliver configuration enhancements including flows, approvals, and dashboards • Manage user access, roles, permissions, and security • Lead communication and change management for platform updates • Participate in Agile ceremonies and delivery execution • Support production stability and continuous improvement • Partner with Dental Sales Operations, Dental business leaders, broker support teams, and technology stakeholders • Manage integrations across quoting, enrollment, broker compensation, and servicing platforms • Address risks and dependencies proactively • Ensure Salesforce implementation meets market standards and maximizes investment in Salesforce Health Cloud
• Bachelor’s degree or equivalent experience • 5+ years Agile delivery experience • 5+ years supporting sales operations in Dental, Healthcare, or insurance • Salesforce certification (Sales Cloud/Service Cloud/Health Cloud) • Strong analytical, problem-solving, and stakeholder management skills • Familiarity with broker operations and servicing workflows • Previous telephony integration setup and support • Agile certification (SAFe Product Manager/Product Owner) • Additional Salesforce certifications • Experience with group benefits products, including Dental and Ancillary products such as Vision and Disability • For work at home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
• Annual bonus plan eligibility • Medical, vision, and dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence
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