Salesforce Support Lead

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $85k - $95k / year

⏰ Full Time

🟠 Senior

🌐👷 Salesforce Administrator

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Better Impact Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

☁️ SaaS

🤝 B2B

🌍 Social Impact

SaaS • B2B • Social Impact

Better Impact Inc. is a software company that provides cloud-based volunteer, membership, and client management solutions for nonprofits, volunteer centers, and corporate CSR programs. Its platform automates volunteer recruitment, scheduling, training, communications, and reporting, and integrates tools for tracking impact and membership administration. Better Impact operates as a SaaS provider serving organizations of various sizes and focuses on improving volunteer engagement and measuring social impact.

📋 Description

• Serve as the escalation point for complex customer support issues • Work support tickets alongside the team and provide clear, timely answers • Set and maintain the standard for high-quality customer support • Own client onboarding from the first call through go-live • Guide new clients through Salesforce setup and configuration • Turn successful onboarding practices into repeatable processes • Run customer training sessions • Create scalable training and support materials, including guides, short videos, and knowledge base articles • Collaborate with Customer Success to identify accounts at risk of drifting • Use usage data and support trends to identify opportunities for greater product adoption • Mentor the support team • Improve support workflows, documentation, and ticket handoffs

🎯 Requirements

• Hands-on experience creating custom Salesforce objects and fields • Salesforce Flow design and implementation experience • SOQL query writing experience • User permission management experience • Experience with email templates, alerts, and list views • Experience with Salesforce reports and dashboards • Data import/export and Translation Workbench experience • Troubleshooting configuration and data issues • 5+ years in a customer-facing role, preferably in SaaS • 3+ years of hands-on Salesforce administration experience • Experience mentoring or leading people on a support, onboarding, or customer success team • At least one current Salesforce certification (Administrator, Advanced Administrator, Nonprofit Cloud Consultant, or similar) • Comfortable working remotely and running client calls and trainings • Strong communication, documentation, and project management skills • Able to juggle several priorities without dropping the thread • Hands-on experience with HTML and CSS (nice to have) • Experience creating customer training materials or video tutorials (nice to have) • CMS experience (Wix, WordPress, or similar) (nice to have) • Working knowledge of HTML, SOQL, or similar technical languages (nice to have)

🏖️ Benefits

• Medical, Dental & Vision Insurance (after 90 days) • 401(k) (after 90 days) • Unlimited PTO after 90 days • 9 paid holidays • Paid maternity and paternity leave • Fully remote work environment • Annual salary reviews with adjustments based on performance and company performance