Senior Sales & Distribution Support Advisor, Individual Dental

Job not on LinkedIn

🔥 15 hours ago

🐊 Florida, Missouri, +3 more states – Remote

🐊 Florida – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🤑 Sales

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Provide counsel and advice to Management on significant Sales Operations matters • Coordinate internal and external Direct to Consumer Sales, Member Retention, and Broker Support call centers for Individual Dental • Plan and coordinate resources to drive operational efficiency, effectiveness, performance, and accountability • Develop processes and procedures to improve call center performance • Participate in developing requirements for support systems and technology • Maintain reporting on sales and performance activities to promote transparency, accountability, and process improvement • Partner with the Sales Operations lead and team to achieve call center KPIs across multiple partners • Support call center oversight across Direct to Consumer Sales, Member Retention, and Broker Support • Implement automated performance reporting • Provide market intelligence on regional trends and consumer behavior to marketing and distribution teams • Develop and maintain work plans with internal and external call center partners • Provide thought leadership and technical expertise across multiple disciplines • Develop project plans using established project and program methodology • Create and augment processes as needed • Ensure timely and quality development and distribution of project deliverables • Report on sales-related KPI trends and progress toward organizational goals • Interpret issues and recommend solutions and best practices • Partner with Project, Sales Effectiveness, and Workforce Management teams to improve efficiency and customer and agent experience • Assist in managing relationships with traditional suppliers and sales agencies supporting sales, retention, and broker support teams

🎯 Requirements

• BA/BS in business, communications, health care, or proven related experience • 7+ years call center Sales Operations experience or related combination • 5+ years of successful management experience preferred • Solid knowledge of the health insurance industry, regulations, and rules • Solid understanding of call center technology, terminology, and environment • Experience identifying call center technology gaps, obtaining solutions, and effectively implementing • Experience in campaign management process and execution • Knowledge of Marketing process and drivers to successful Marketing campaigns • Strength in gaining consensus across internal and external partners • Ability to work within a complex and rapidly changing regulatory environment • Excellent verbal, written, and Microsoft Outlook skills • Polished client and internal customer presentation skills • Solid organizational and time management skills • Ability to multi-task and handle numerous projects simultaneously • Strong leadership skills required in order to motivate, mentor, and inspire team members • Willingness to travel (5% to 15%) • For home-based work, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Remote work arrangement • Full-time employment • Willingness to travel (5% to 15%) • Tobacco-free policy and smoking cessation program eligibility where applicable