Community Experience Lead

Job not on LinkedIn

🔥 52 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👫 Community Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Disruptors Den

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

🌍 Social Impact

B2B • Startup • Social Impact

The Disruptors Den is an organization that focuses on innovation and entrepreneurship, providing a platform for startups and new ideas to thrive. It serves as a community for disruptors and visionaries seeking to challenge the status quo and drive change in their respective industries. The goal of The Disruptors Den is to connect like-minded individuals and foster an environment conducive to growth and collaboration.

📋 Description

• Own the long-term vision and strategy for Community across ALX • Embed Community throughout the full talent journey, from selection and recruitment through learning, transition, and lifelong alumni engagement • Lead the Community Program Specialist and Community Operations Associate • Set direction, unblock execution, and develop team capability • Represent Community experience at the leadership table and align goals with organisational priorities • Manage relationships with Brand, Alumni Relations, Product, Regional teams, Loyalty & Rewards, and Learning Delivery • Define and drive the long-term Community Experience strategy • Set roadmaps for strategic initiatives including unifying Learner and Alumni communities, engagement tracking, ambassador programs, and resource and knowledge hubs • Recruit, onboard, and scale the Community team • Coach City-based Community Managers and Ambassadors • Act as the primary point of contact for Community-related initiatives • Surface and manage risks affecting member-facing communication • Own reporting on Community engagement, member satisfaction, and program impact • Track team and program performance against goals and run regular business reviews • Own the Community experience function's budget, including forecasting, spend tracking, and investment prioritisation • Benchmark ALX's Community engagement and practices against comparable organisations

🎯 Requirements

• 5+ years of experience in community management, program or operations management, or a related field • At least 2 years in a people-management or team-lead capacity • Ideally experience in education, tech, or a membership-based organisation • Proven experience setting strategy and translating it into an executable roadmap across a small team • Track record of managing and developing direct reports, including goal-setting, feedback, and coaching • Strong stakeholder management skills and experience influencing cross-functional partners and senior leadership without direct authority • Experience owning, reporting, and using KPIs; defining metrics, tracking performance, and communicating impact to non-technical audiences • Hands-on understanding of online community platforms such as Discourse, Circle, Slack, Discord, or similar • Experience with member communications, including newsletters and email tools such as Mailchimp or HubSpot • Excellent written and verbal communication skills • Ability to operate at strategic and operational levels • Ability to work with cross-functional teams across multiple locations and time zones, including virtually • Experience building or scaling community-led growth, ambassador, or referral programs is nice to have • Experience with data visualization or engagement analytics tools such as Tableau or Power BI is nice to have • Background in budget management or making the business case for program investment is nice to have • Knowledge of behavioural psychology or engagement strategies is nice to have • Experience operating in a multi-market, distributed organisation is nice to have

🏖️ Benefits

• Fully remote work arrangement • Digital-first work environment • Collaboration tools including Zoom, Slack, and Gmail