Customer Care Representative

🕒 October 13

🇺🇸 United States – Remote

💵 $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 28 days.
• Jobs at this company usually fill in 25 days.
• Reposted once.

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The Hartford

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1810

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

The Hartford is a well-established insurance company offering a variety of products including auto, home, and business insurance. With over 200 years of experience, it caters to both individuals and small to midsize businesses, providing tailored insurance solutions and employee benefits. The company is particularly known for its AARP-endorsed auto and home insurance programs, which offer exclusive benefits and discounts for members.

📋 Description

• Provide support and an effortless experience to policyholders • Handle customer questions regarding insurance, policy changes, and billing needs • Take ownership to service each caller's needs and build value and The Hartford brand • Provide exceptional customer service in every interaction • Handle inbound telephone calls related to home, auto policies, and billing • Initiate claims according to claims best practices and assist with existing claim inquiries • Explain the claims process to policyholders • Initiate damage appraisals and organize car rental where appropriate • Promote digital self-service capabilities • Utilize multiple computer applications accurately

🎯 Requirements

• A demonstrated background in customer service, insurance, retail, restaurant, or a related field • Excellent verbal and written communication skills with strong ability to empathize with customers • Ability to work in a fast-paced complex environment while multitasking • Strong attention to detail • Experience working in a Windows-based computer environment • Ability to work in a collaborative environment • Problem solving and critical thinking skills • Bilingual – (Spanish/English is a plus) to develop and enhance strong impactful customer relationships • High School Diploma or equivalent required • High speed broadband internet service is required; DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite are not recommended or supported • Internet provider supplied modem/router/gateway must be hardwired to the Hartford issued computer with an ethernet cable • Minimum upload/download speeds of 10Mbps/100Mbps required • Required to commit to the training and work schedule • Dedicated workspace free from distractions during work and training hours

🏖️ Benefits

• Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE! • 25 days paid time off in your first full year • Tuition reimbursement • Paid volunteer opportunities • Employee recognition • Wellness program • Career pathways and additional skill building opportunities • Detailed road map for learning opportunities • Managers trained to coach and guide toward career development • Short-term or annual bonuses • Long-term incentives • On-the-spot recognition

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