Outside Claims Representative – CAT

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $65.6k - $98.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

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The Hartford

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1810

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

The Hartford is a well-established insurance company offering a variety of products including auto, home, and business insurance. With over 200 years of experience, it caters to both individuals and small to midsize businesses, providing tailored insurance solutions and employee benefits. The company is particularly known for its AARP-endorsed auto and home insurance programs, which offer exclusive benefits and discounts for members.

📋 Description

• Manage assigned property claims from inspection through damage resolution • Perform residential and business property inspections in field, virtual, local territory, or catastrophe-deployment settings • Evaluate damages and review claim information, policy details, endorsements, deductibles, prior damage, photos, imagery, and documentation • Prepare estimates, document findings, manage supplements, and issue payments when appropriate • Partner with Inside Claim Representatives on ownership, handoffs, compliance, customer communications, and claim resolution • Utilize approved vendors and resources to support quality outcomes, customer service, and expense management • Support local territory work, catastrophe response, and changing business needs • Apply property-claims expertise, construction knowledge, estimating skills, and Xactimate proficiency • Serve as a property-damage resource across Personal Insurance, Business Insurance, and Catastrophe Claim Operations • Leverage AI-powered tools to improve claims-handling efficiency, quality, consistency, decision-making, and process improvement • Build relationships with customers, claim partners, vendors, contractors, and leadership • Drive resolution, make informed decisions, escalate issues appropriately, and represent The Hartford professionally

🎯 Requirements

• College degree and/or relevant work experience • Experience in property claims, construction, field adjusting, estimating, catastrophe response, or Xactimate preferred • Strong customer service, communication, negotiation, critical thinking, and organizational skills • Ability to manage competing priorities, make sound decisions, and handle challenging conversations professionally and empathetically • Proficiency with Microsoft Office applications and ability to learn and leverage new technologies and tools • Strong written and verbal communication skills with a customer-focused and collaborative approach • Availability for nationwide catastrophe operations, including deployments typically lasting 10–14 days and potentially longer • Must obtain and maintain required Property & Casualty Adjuster licenses • Must successfully complete applicable licensing exams within 30 business days from completion of licensing training • Must maintain a valid driver’s license and driving record meeting company and insurance requirements for operating a company vehicle

🏖️ Benefits

• Short-term or annual bonuses • Long-term incentives • On-the-spot recognition • Total compensation package