Care Navigator

Job not on LinkedIn

🔥 21 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

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The Helper Bees

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

The Helper Bees is a company that offers innovative solutions for aging-in-place, focusing on providing non-medical services that enable older adults to live independently at home. The company has built a comprehensive platform that supports payers and service providers by integrating services such as long-term care insurance claims support, home care, and digital invoicing. With a nationwide network of credentialed service providers, The Helper Bees ensures quality and streamlined care delivery through ongoing monitoring and a seamless payment process. Their platform helps reduce healthcare costs, improve health outcomes, and supports families throughout the claims process by collaborating with Long-term Care Insurance Carriers and Medicare Advantage Plans.

📋 Description

• Communicate with clients and their families to build rapport and understand the caregiver journey • Identify barriers to aging in place and reduce out-of-pocket expenses through phone and email support • Use motivational interviewing techniques to interview and engage individuals with differing levels of health needs • Document communication and intervention activity accurately and consistently • Serve as an expert in care management, caregiver journeys, care coordination, and resource management/navigation • Collaborate with the development team to improve care management tools and systems • Mentor new and junior team members as a care management subject-matter expert • Manage caseloads and meet outreach touchpoint goals at each engagement level • Complete needs assessments, outbound touchpoints within SLA, and accurate documentation reviews

🎯 Requirements

• Strong background in and real-world geriatric case management or coordination experience required • Passion for helping older adults in all settings and situations • Comfortable communicating with clients using multiple methods, including phone and email • Professional and engaging phone presence • Creative problem-solving ability and comfort changing approaches • Comfortable with continuous change and product/program improvements • Willing to take the lead in developing and improving the care management program • Must be 18 years of age or older • Experience in Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, or Volunteer Work highly preferred • 1 year of relevant customer service or similar experience preferred • High-volume call center experience is a plus • Bachelor degree in Psychology or Social Work preferred • Reliable internet connection and designated work environment conducive to professional phone calls and sensitive data • Ability to remain at a designated workstation for the duration of the workday • Ability to constantly operate a computer, phone, and VoIP equipment • Ability to communicate information and ideas clearly and exchange accurate information • Ability to observe details at close range, typically on a computer screen • Selected candidates may be required to undergo a background check and/or drug screen

🏖️ Benefits

• Fully remote work at approved locations within the United States • Reasonable accommodations for qualified individuals with disabilities during the application and interview process