Medical Records Coordinator

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $14 - $16 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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The Helper Bees

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

The Helper Bees is a company that offers innovative solutions for aging-in-place, focusing on providing non-medical services that enable older adults to live independently at home. The company has built a comprehensive platform that supports payers and service providers by integrating services such as long-term care insurance claims support, home care, and digital invoicing. With a nationwide network of credentialed service providers, The Helper Bees ensures quality and streamlined care delivery through ongoing monitoring and a seamless payment process. Their platform helps reduce healthcare costs, improve health outcomes, and supports families throughout the claims process by collaborating with Long-term Care Insurance Carriers and Medicare Advantage Plans.

📋 Description

• Support the Dimensions team by performing key steps in the medical records workflow • Make outbound calls and faxes to request and retrieve medical records from hospitals, physician offices, clinics, and other healthcare facilities • Verify patient authorization forms and ensure compliance when speaking with care providers • Maintain accurate logs of record requests, follow-ups, and received documents • Communicate with medical staff, records departments, and clients regarding record status • Scan, upload, organize, and securely transmit medical records using electronic systems • Confirm the status of records and documentation requests • Request authorizations needed for facilities to submit requests • Update databases with request statuses • Notify when requests need to be refaxed to facilities • Meet or exceed daily call targets, such as 30–35 calls per day, and record retrieval volume expectations • Meet accuracy, turnaround-time, and complete-record delivery goals • No supervisory responsibilities

🎯 Requirements

• Ability to manage high-volume communication across phone, email, fax, and portals while staying organized • Excellent written and verbal communication skills with a professional, courteous, and assertive demeanor • Strong organizational skills and attention to detail, including accurate note-taking and documentation • Ability to problem-solve and navigate complex or slow responses from healthcare facilities • Ability to prioritize multiple requests and tasks in a fast-paced, metrics-driven environment • Ability to work independently and collaboratively as part of a team • Ability to work independently in a remote environment • Basic comfort using electronic health portals, document management tools, and standard office software, including email, spreadsheets, and shared drives • Must be 18 years of age or older • High school diploma or equivalent preferred • Prior experience in healthcare administration, insurance operations, medical records management, or a related field preferred • Experience handling medical record requests or communicating with healthcare facilities highly preferred • Reliable internet connection and designated work environment conducive to professional phone calls and sensitive data • Ability to remain at a designated workstation for the duration of the workday • Ability to operate a computer, phone, and Voice over Internet Protocol (VoIP) equipment • Ability to communicate information and ideas clearly and exchange accurate information • Ability to observe details at close range, typically on a computer screen

🏖️ Benefits

• Fully remote work at approved locations within the United States • Flexible remote work arrangement • Reasonable accommodations for qualified individuals with disabilities • Equal opportunity workplace • Potential background check and/or drug screen as part of the hiring process

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