Associate CSE AFH

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $85k - $106.3k / year

⏰ Full Time

🟡 Mid-level

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The Hershey Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1894

🏭 Manufacturing

🛍️ eCommerce

🍽️ Food & Beverage

💰 Post-IPO Debt on 2023-04

Manufacturing • eCommerce • Food & Beverage

The Hershey Company is an industry-leading snacks company headquartered in Hershey, Pennsylvania, recognized for bringing goodness to the world through its iconic brands and extraordinary commitment to helping children succeed. Hershey is well-known for its wide range of chocolate and confectionery products, driven by a culture that values inclusion, employee development, and sustainable practices to ensure a positive impact on the community and the planet.

📋 Description

• Execute day-to-day customer relationship activities across assigned accounts • Conduct scheduled check-ins, follow-up communications, service confirmations, and planned engagement activities • Capture key information in required systems to support relationship stability and account-team visibility • Gather and synthesize customer feedback, performance trends, and business data for account plans and reviews • Identify patterns, potential risks, and growth opportunities for senior team members and leaders • Analyze and resolve moderately complex customer issues involving multiple internal teams • Apply policies, established practices, and historical precedent while minimizing unnecessary escalation • Develop accurate, complete, and tailored presentations, proposals, and related customer-facing materials • Coordinate operational details with distributors and external partners, including timing, documentation, and standard service requirements • Track requested actions and document outcomes across the extended value chain • Partner with internal teams, distributors, and external partners to improve business and customer outcomes

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience • 3+ years of relevant experience in account management, customer/client service, sales support, commercial operations, or a related field • Strong customer relationship skills • Working knowledge of account planning, commercial strategy, customer analytics, and opportunity identification • Ability to assess multiple factors, coordinate across teams, and resolve customer issues using established practices • Clear written and verbal communication skills • Experience preparing proposals and customer-facing presentations • Strong organization, follow-through, and attention to detail • Comfort managing multiple accounts or workflows • Ability to work effectively in a remote environment • Ability to travel as business needs require

🏖️ Benefits

• Medical, dental, and vision coverage beginning on Day 1 • Wellness programs supporting physical and mental health • Annual incentive opportunities • 401(k) with company match • Paid time off • Company holidays • Flexible ways of working where applicable • Career development programs • Learning opportunities • Internal mobility • Comprehensive benefits package supporting physical, mental, and financial well-being

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