Patient Support Associate

Job not on LinkedIn

🔥 6 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Theranica

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare

Theranica is a neuromodulation therapeutics company dedicated to creating effective, safe, affordable, and low-side-effect therapies for idiopathic pain conditions, with a primary focus on migraine treatment. Their flagship product, Nerivio® REN, is a wearable device that utilizes the brain's natural mechanisms to alleviate migraine symptoms without drugs, making it particularly suitable for adolescents. FDA-cleared and CE-marked, Nerivio has been involved in over 650,000 US treatments, providing a promising alternative for those affected by migraines, especially young individuals transitioning into adulthood.

📋 Description

• Deliver high-quality, patient-centered support as part of the Nerivio Cares Customer Support team • Serve as a primary contact for patients and prescribers via phone, email, and chat • Answer questions, troubleshoot issues, and guide patients through Nerivio products and processes • Problem-solve patient concerns and ensure a smooth, positive support experience • Coordinate and assist with day-to-day Nerivio Cares Customer Support activities • Respond to incoming call center requests via phone, email, and chat • Use Standard Responses and escalate requests to the appropriate contact or department when necessary • Record patient interactions in the Customer Feedback database • Create shipping labels and manage tracking and documentation for US-based patient shipments under the Device Recycling Program and Special Request equipment • Report to the department manager and work cross-functionally with departments impacting the patient journey

🎯 Requirements

• 2+ years of customer-facing service or support • Must be based in Central, Mountain or Pacific Time Zone and/or willing to work PST hours • Working knowledge of medical terminology and familiarity of pharmacy/medical insurance and claims process • Proficient skills in Microsoft Office (Excel, Word, Outlook, SharePoint) and cloud-based software solutions (Intercom, Zendesk, JIRA, QuickBase) • Strong organization, multitasking, time management, and problem-solving skills • Excellent writing skills and rapid email responses • Ability to adhere to Standard Operating Procedures (SOPs) and compliance guidelines • Ability to work independently and as part of a team • Professional communication skills across phone, chat, email, social media, conference calls, and face-to-face interaction • Ability to handle stressful patient/customer situations appropriately • Ability to ensure patient confidentiality and follow HIPAA guidelines • Must have a quiet, distraction-free work environment • Bachelor's degree in a healthcare-related discipline or equivalent work experience (preferred) • 2+ years' experience in a pharmaceutical or healthcare organization (preferred) • Patient support experience is a plus • Technical background/experience with apps and devices is an advantage

🏖️ Benefits

• Fully remote work experience • Comprehensive medical, dental, and vision package, with other optional benefits • 401K eligible • Flexible PTO and Company Holidays

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