Appointment Setter – Patient Enrollment Team

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HireBoost

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

HireBoost is a recruitment platform that helps companies enhance their remote teams by hiring top talent in Latin America. By leveraging a network of highly qualified professionals, HireBoost enables businesses to save on operational costs and improves the hiring experience for both candidates and clients. The platform focuses on facilitating smooth collaboration and communication, ensuring that companies can connect with professionals who meet their technical and cultural needs while also providing a great candidate experience.

📋 Description

• Respond quickly to new inbound leads and assigned outbound opportunities through phone, text, email, and other approved channels • Follow the company's established lead-contact and follow-up process consistently • Build rapport with patients, caregivers, spouses, adult children, and other decision-makers • Conduct discovery conversations to understand prospects' needs, concerns, goals, and readiness • Confirm approved qualification criteria before scheduling consultations • Explain the purpose and value of consultations clearly • Create excitement and commitment around the next conversation without pressure or medical promises • Encourage appropriate decision-makers to participate in consultations • Handle common objections using approved language • Ask confidently for a firm date and time commitment • Use closer calendars efficiently and prioritize appropriate same-day or next-day opportunities • Follow up with interested prospects who have not booked • Document every interaction accurately in GoHighLevel (GHL) • Maintain accurate pipeline stages, dispositions, notes, appointment details, tasks, lead sources, and setter attribution • Resolve QA or AI-generated exceptions promptly • Communicate lead-quality insights, patient feedback, technical issues, and recurring objections to the CSM or Team Lead • Participate in coaching, role-play, call reviews, script training, and team meetings • Apply coaching feedback and continuously improve performance • Coordinate with reschedulers, QA, Sales Closers, Marketing, and other team members to prevent qualified opportunities from being lost

🎯 Requirements

• At least 2 years of experience in appointment setting, SDR, inside sales, call-center sales, patient coordination, customer service, or another phone-based sales role • Strong spoken and written English with clear, warm, confident, and professional communication • Ability to build rapport quickly through meaningful phone conversations • Ability to follow a proven script while keeping conversations natural and personalized • Ability to ask qualification questions, handle objections, and request appointment commitments • Strong follow-up and organizational skills • Experience working with CRM systems • Ability to learn and use GoHighLevel, Kixie, Zoom, Slack, spreadsheets, and AI-powered coaching tools • Comfort working in a KPI-driven environment where performance, activity, quality, and conversion are measured • Strong attention to detail and accurate CRM record maintenance • Ability to work independently from a private, quiet, professional remote environment with reliable high-speed internet • Availability for a staggered five-day schedule with assigned weekend coverage • Preferred: experience in high-ticket, consultative, healthcare, wellness, or direct-to-consumer sales • Preferred: experience speaking with older adults, patients, caregivers, spouses, or families dealing with sensitive health concerns • Preferred: experience with GoHighLevel, Kixie, or comparable CRM and power-dialer platforms • Preferred: experience working in a remote, KPI-driven sales organization • Preferred: experience with call recording, call scoring, AI-powered coaching, or quality-assurance systems

🏖️ Benefits

• $1,200/month base compensation + commission • $50 per Detect Kit sold from eligible setter-attributed appointments • Fully remote position • Full-time schedule supporting department coverage Monday through Sunday • Staggered five-day workweek with planned rest days and assigned weekend coverage • Performance-driven environment with clear KPIs and opportunities to grow with the team