Phone Advocate

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🤠 Texas – Remote

🤠 Texas – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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National Domestic Violence Hotline

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51 - 200 employees

For more than 25 years, the National Domestic Violence Hotline has answered the call - over 6 million calls, chats, and texts to date - of those affected by relationship abuse. As the only 24/7/365 national service provider offering services via call, chat, and text, we work to shine a light on domestic violence by supporting and advocating for survivors, providing hope in times of crisis, and promoting healthy relationships for all.

📋 Description

• Responding to incoming calls from survivors, supporters, service providers, and the public • Providing anonymous and confidential services • Offering compassionate emotional support to those in crisis • Sharing vital information and resources to empower callers • Exploring options to enhance safety and restore power to those affected by abuse • Connecting individuals with the tools and referrals they need to build lives free from violence • Adhering to the assigned schedule, which requires availability during inclement weather and assigned holidays to ensure 24/7 hotline coverage

🎯 Requirements

• High school diploma or equivalent required • At least one year of continuous professional experience in customer service, social services, call center environments, or related roles • Strong computer skills required, including proficiency with Microsoft Windows, Office 365, and Zoom Meetings • Working knowledge of intimate partner violence and healthy relationships • Demonstrated ability to respond with empathy and compassion to victims in crisis situations • Excellent verbal and written communication skills • Team-oriented, respectful, and approachable to contribute toward building strong working relationships

🏖️ Benefits

• 100% employer-paid medical plan option • Dental and vision insurance plans • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) for medical and dependent care • Employer-paid short-term and long-term disability insurance • Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage) • Aflac supplemental insurance plans • 401(k) retirement plan with employer match • 10 days of paid vacation in your first year (increases with tenure) • 14 floating holidays per year • Paid sick leave and paid parental leave • Access to Employee Assistance Program (EAP) • Nectar Rewards, a peer-to-peer employee recognition and rewards platform