Field Service Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

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Therakos Institute

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

Therakos Institute is the professional education and resources arm of Therakos (Therakos LLC) focused on supporting healthcare professionals who use the THERAKOS CELLEX photopheresis system and UVADEX (methoxsalen) sterile solution. The site and Institute provide clinical information, operator training, patient identification guidance, prescribing resources for extracorporeal photopheresis (ECP), customer support, and access/navigation help for treatment of cutaneous T-cell lymphoma (CTCL) and related photopheresis procedures. Content is intended for US healthcare professionals and emphasizes safety, prescribing information, and operator competence for use of the THERAKOS device and associated drug.

📋 Description

• Maintain, repair, and service Therakos equipment within an assigned geographic territory • Provide direct on-site support to customers in hospitals and academic medical center outpatient settings • Manage instrument installations with Clinical Services, Territory Managers, and customers • Manage service operations against established KPIs, including third-party service providers • Perform preventive maintenance, hardware and software upgrades, and basic unscheduled repairs • Troubleshoot Therakos instrument issues and collaborate with engineers on complex problems • Complete documentation accurately and promptly according to SOPs • Ensure compliance with regulatory requirements, healthcare compliance guidelines, and company policies • Investigate and resolve field complaints with timely follow-up • Provide real-time telephone technical support to hospital personnel, biomedical engineers, and service providers • Travel with service providers and engineers for skill development and service quality assessments • Coordinate service and repair visits by phone and email • Confirm issue resolution and provide follow-up communication • Maintain knowledge of new products and services and provide technical expertise and end-user feedback • Partner with management on customer service initiatives and continuous improvement • Provide technical feedback and recommendations to customers

🎯 Requirements

• Bachelor's degree preferred in Medical Technology, Biomedical Engineering, or a related field • Technical certifications will also be considered • Minimum of two years of experience maintaining equipment, preferably within the medical device industry • Familiarity with Quality Systems and ISO regulations, including cGMP and ISO standards • Proficiency with Microsoft Office applications • Strong written and verbal communication skills, with the ability to effectively convey technical information • Experience with NetSuite, Master Control, or similar database systems preferred • Strong computer literacy • Customer-focused mindset with a collaborative team-oriented approach • Well-developed interpersonal, communication, and active listening skills • Strong analytical and technical aptitude with demonstrated troubleshooting capabilities • Ability to manage multiple priorities and adapt to urgent situations • Self-motivated with the ability to prioritize and coordinate service activities independently • Ability to build and maintain strong working relationships with diverse internal and external stakeholders • Ability to work effectively within cross-functional teams • Strong organizational and prioritization skills • Demonstrated enthusiasm, dedication, and commitment to high-quality work • Experience working in a regulated and/or global environment is highly desirable • Significant travel: up to 70%, some overnight • Ability to lift and transport service tools and equipment and work in hospital and clinical environments • Ability to stand, walk, bend, and reach for extended periods • Ability to use hands and feet to operate equipment controls • Valid driver's license

🏖️ Benefits

• Competitive salary and benefits package • Opportunities for professional development and career growth • Collaborative and innovative work environment