Field Service Engineer II – Dualbeam

🔥 1 minute ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $29 - $44 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 0%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Install, maintain, troubleshoot and repair Dualbeam electron microscopy systems at customer sites • Diagnose issues across electronics, mechanical systems, ultra-high vacuum systems, high-voltage components, controls and related subsystems • Perform preventive maintenance and corrective service to maximize instrument uptime and reliability • Respond to customer needs, including short-notice support situations • Communicate system status, troubleshooting progress, repairs and next steps to customers • Train and support customers on safe and effective equipment operation • Read and interpret technical documentation, schematics and service procedures • Document service activities and prepare detailed service reports • Work independently and collaborate with technical support, engineering and service colleagues when escalation is required • Follow safety, quality and customer-site requirements • Support semiconductor fabrication facilities and controlled cleanroom settings • Travel within the assigned territory, primarily supporting Minnesota customers and occasionally customers across the Central U.S.

🎯 Requirements

• Advanced degree in Electronics, Engineering, Physics, Chemistry or a related technical discipline; or bachelor’s degree in a related technical field (or a combination of education and work experience) plus at least 2 years of hands-on experience installing, troubleshooting or repairing complex analytical, scientific or technical equipment • Valid driver’s license • Ability to travel approximately 50%, with the majority of activity expected to be local to Minnesota • Ability to reside within approximately a 45-minute commute of Bloomington, Minnesota • Ability to lift up to 50 pounds and work safely in laboratory and customer-site environments • Ability to work in cleanroom environments and comply with customer-specific gowning, safety and access requirements • Ability to support schedules occasionally outside standard Monday–Friday, 8:00 a.m.–5:00 p.m. hours • Proficiency in English; additional languages are beneficial • Strong electronics and mechanical troubleshooting skills • Ability to diagnose complex equipment issues down to component level • Experience supporting sophisticated electromechanical or analytical systems • Experience with ultra-high vacuum systems and high-voltage equipment is preferred • Ability to work independently and make sound technical decisions in the field • Ability to read schematics and technical documentation • Experience using service-management software and Microsoft Office applications • Demonstrated ability to document service work clearly and accurately • Ability to train customers and explain technical concepts clearly • Experience working in semiconductor fabrication, cleanroom or semiconductor-equipment environments is a plus • Previous field service or technical support experience with electron microscopy systems is highly valued • Prior Transmission Electron Microscope (TEM) field service or technical support experience may be relevant • Relevant technical certifications are a plus

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance • National medical and dental plans • National vision plan • Health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability • 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with opportunity to purchase company stock at a discount

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