Field Service Technician

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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This company has sponsored H1B visas in the past.

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OPTEL Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🍽️ Food & Beverage

📦 Logistics

🏥 Healthcare

💰 $11M Debt Financing on 2023-01

Food & Beverage • Logistics • Healthcare

OPTEL Group is a company specializing in traceability technologies that enhance supply chain integrity and ensure regulatory compliance, transparency, and visibility. Their solutions, such as Optchain and VerifyBrand, focus on serialization, track-and-trace systems, carbon tracking, and digital product passports, serving industries like pharmaceutical, consumer packaged goods (CPG), food and beverage, agrochemicals, and medical devices. With over 35 years of expertise and 6000 systems installed worldwide, OPTEL provides real-time traceability and sustainability platforms, including AI-integrated vision systems, to help businesses optimize their operations and reduce environmental footprints.

📋 Description

• Install and commission OPTEL systems at client sites according to established standards • Perform mechanical and electrical installation while ensuring compliance with quality standards • Collaborate with technical support and factory design teams to diagnose and resolve issues • Train end-users on proper OPTEL system usage • Prepare complete and accurate installation reports • Support clients during system qualification • Maintain and repair installed systems as requested by customer service • Conduct engineering visits when required • Produce detailed service reports • Identify potential sales opportunities, including new contracts and complementary systems

🎯 Requirements

• College diploma in electronics, computer science, electromechanics, or related field, or equivalent experience • Strong knowledge in computer science and electronics • Experience in the pharmaceutical, food, or cosmetics industries (asset) • Hands-on experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Strong analytical, communication, and problem-solving skills • Ability to explain complex technical issues clearly • Excellent time management and prioritization skills • Ability to work effectively under pressure • Strong client orientation and solid teamwork skills • Resourcefulness, adaptability, versatility, and flexibility • Valid driver’s license and passport • High curiosity and willingness to learn and adopt new technologies, particularly artificial intelligence • Fluency in English; French is a plus • Availability to travel approximately three weeks per month • Resume must be submitted in English

🏖️ Benefits

• Competitive compensation • Flexible working hours • Employee Assistance Program (EAP) • Comprehensive group insurance plan • A global organization with a presence on several continents • Personalized training • Professional development opportunities • Innovation and leadership opportunities • Collaborative work environment

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