Field Service Engineer II, LCMS

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $34 - $45 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 0%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Install, perform preventive maintenance on, troubleshoot, and repair Chromatography and Mass Spectrometry equipment at customer laboratories • Manage personal parts inventories and complete service tasks • Complete service reports using service ticket management software • Train customers on equipment and software • Serve as a communication link between customers and the company • Attend factory-provided technical and service training on new products • Work with Service and Sales teams • Review customer data and run factory protocols to troubleshoot instrumentation • Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs • Complete service reports, expense reports, and other administrative tasks accurately and promptly • Travel up to 75% within the designated territory, primarily San Francisco through Monterey, with occasional East Bay coverage

🎯 Requirements

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field • 2+ years of hands-on technical experience installing, troubleshooting, and repairing Chromatography or Mass Spectrometer equipment • Strong electronics and mechanical troubleshooting skills, including component-level diagnosis • Ability to read and interpret technical documentation and schematics • Experience with ultra-high vacuum systems and high voltage equipment preferred • Experience documenting service activities and preparing detailed reports • Ability to train and support customers with equipment operation • Adherence to safety protocols and quality standards • Demonstrated success in meeting customer satisfaction goals • Excellent written and verbal customer service and communication skills • Strong organizational and time management capabilities • Strong problem-solving abilities and ability to work independently • Proficiency with Microsoft Office suite and service management software • Ability to lift up to 50 lbs. and work in various laboratory environments • Must be legally authorized to work in the United States without sponsorship now or in the future • Must pass a comprehensive background check and drug screen • Must have a valid driver's license

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance results • National medical and dental plans • National vision plan, including health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave • Accident and life insurance • Short- and long-term disability • 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with discounted company stock • Regular factory-provided technical and service training

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